Lock Works Just Fine, but Show as Off-Line in the App Home Screen

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1

My lock works perfecly, but shows the cloud with the line through it in the App home screen. What’s going on.

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Can you unlock the lock in the app?
If not, try removing the batterys and putting them back in.

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Thanks,

I tried those and every other apple app trick I know. It’s just odd that the device shows as off-line, yet it is connected still works, auto-unlock, notifications, locking and unlocking, they all work. I shared the app with someone and they get the same results.

-Alan

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Interesting…
You may have to delete the lock and set it up again. This will reset it.

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Yeah Thanks for responding… That was my last resort for the lock, I was hoping to avoid it.

-Alan

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