I had a lock from Day 1 and auto-unlock worked perfectly for maybe 4 months? Then it just stopped. I tried everything I read on their support page, on the Wyzecam reddit page, i tried contacting Wyze support through the Reddit page (they don’t respond), submitted many support logs (they don’t respond), did many Google searches, nothing worked so I finally called them. After a brief conversation with them they sent me a new lock. I installed it & auto-unlock has never worked on that one. Not one time. I’m on ios latest version fwiw, iphone 11. I’ve done all the recommended “fixes”, restarted bluetooth, restarted phone, installed the beta app, reset the gateway, installed a new gateway, removed the lock & reintstalled, made sure location services was set to “always”, moved the gateway right next to the door, everything. I get the pop-up “Cancel Auto-Unlock: Current Auto-Unlock process will cancel if you proceed” after I enter my code on the keypad which tells me it’s taking forever for my phone to connect to the lock. No idea why because it used to unlock before I pulled into my townhouse complex. Luckily I have the keypad but auto-unlock was a feature I was sold on & I’ve come to the conclusion that it just won’t work & they have showed zero motivation to make it work. Anyway, good luck. I occasionally check in here & search “Lock” to see if maybe it was fixed, that’s how I came by your post.