Live stream not hooking up to Cellular data

support
#1

App not showing live stream gets stuck at 3. But if I turn my WiFi on my phone it works fine. In my house.
When I leave my house and try to view the cameras using my cellular data it will not hook up. I have unplugged. And reset. Help!!

#2

Perhaps the firewall on your router is preventing the data to stream out.

#3

I will definitely check. I was not having any problems. But we had electrical issues so maybe that put a kink in it.

 

#4

I pulled up my router setting but i am not sure what to look for on the firewall part…

#5

Make sure you are running the latest application version and that you installed the latest firmware.

#6

YEP… 3.93.62

#7

When you are in your house and your camera and mobile are both connected to the same SSID (and you don’t have client isolation), the data will flow directly between the mobile app and the camera over wifi (probably going through your access point), i.e. mobile <-> access point <-> camera, not mobile <-> camera. But it isn’t going out to through your internet connection and back to the other device like it is when your mobile is at a different location.

The point is, when you are accessing a camera over the internet, your internet connection speed is an important factor.

See the related thread https://www.wyzecam.com/forums/topic/works-on-wi-fi-only/

#8

If anyone is interested I found a double hoop workaround. I loaded Blue Stacks android emulator on an old windows laptop I had laying around. Downloaded the Wyze Camera app from the google app store and logged into view my cameras. I am an avid user of google chrome and all of it’s features like remote desktop which works flawlessly on all my pc’s local and remote from my ipad or iphone via the IOS Google Chrome Remote Desktop app. Logged into my google account via Chrome on the laptop. Enabled remote desktop for the laptop and now I am able to remote desktop from my Iphone or Ipad to the laptop which is running the BlueStacks emulator connected to the Wyze Cams and it works pretty good.

I disabled the screen saver and power off when lid closed on the laptop. Closed the lid and stuck it up on the shelf in my office and just leave it running 24/7 with the BS emulator going and with one click on the remote desktop app now that I have skip the pin and remember the device. I can log in and see the cameras from the road.

A little bit of a duct tape jury rig but hey, it works. I just got a couple of these and I will try enabling openVPN on my AC1700 and using the IOS openVPN client to access directly later on down the road but I had the above setup going in 15 minutes and it gets me what I wanted. Pan/scan and audio works too.