Lidar blocked notification on robot vacuum

Received new robot vacuum a week ago. Sent it out on its maiden voyage for mapping. After an hour of odd random mapping in no specific area sequence, it suddenly stopped and started telling me the Lidar was blocked. Can find nothing blocked and the Lidar is still spinning. Moved it to different areas, wiped it down, blew on it to remove any dust, turned on and off, etc etc etc, but no go. Still tells me the Lidar is blocked.

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You might need to open a support ticket on that trouble.
Live support is available: +1-206.339.9646
Monday - Friday 5 am - 6 pm PT | Saturday 8 am - 4 pm PT

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I opened a ticket, but it’s been almost 96 hours with no reply yet. Should I just call the number?

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Yes, it’s usually faster.

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Good to create a log file from the Wyze app.
Post the log number to your Support Ticket and post both numbers here. :slightly_smiling_face:

I’ve had the same problem a couple of times. Use compressed air to clean it out, but that didn’t help. I had to manually spin the lidar a little to get it working again.

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