It was completely dark and I couldn’t see any lights at all, but who knows.
Just to show you the problem, below are two images of our crib, which in each case was ~4 feet from the camera: the first is with a foscam in IR, the second (on the next post due to the image restrictions) is the wyze cam from last night. We could barely make anything out using the wyze cam, so hopefully this isn’t normal.
One more simple thing… make sure you don’t have the night vision lock to “off”. The indication is to the right above the video frame in turquoise. It’s a bit hard to see. You can also set this in Settings > Advanced Settings.
You could also try to flash the firmware:
However, it might just be a bad camera. I would go ahead and start a support request to get in the queue. You can always cancel it if you get it resolved yourself.
I looked through my cell phone camera and could see the six lit LEDs, so they must be on but very weak. Seems likely it’s a bad camera then, so I’ll see about getting it returned. Thanks for your help!
That sounds to me like the IR filter is not being moved out of the way when night vision engages. Do you hear a prominent click when night vision is turned on and off? (you should)
Since the IR filter is mechanical, it is definitely something that can be broken and require replacement. As a troubleshooting step, here’s one thing you can try. Grab a strong rare earth magnet and hold it on either side of the camera near the lens while viewing the live stream. You should be able to manually engage and disengage the IR filter. This can confirm if this is the issue. Occasionally doing so will unstick a stuck filter so it works normally going forward. But more often, the camera will just need to be replaced.
Noticed I was having some problems with my pan cam night vision. Stumbled upon this post. The factory reset worked for me. I bought mine about 3 weeks ago. Hopefully, this problem is fixed now, and this may help others as well.
I have 4 pan cams. Started with one, the led lights didnt work, so they sent me a replacement, same thing happened again, so they sent me another, and yet another. The last one worked for 6 months or so and now its no longer working. I dont know what is different on the pan cam versus the v2. i have a couple of v2’s that work wonderful. One of my pan cams will make noise and start panning for no apparent reason. Almost freaky like someone is watching you. I do not have tracking turned on. and there is usually nobody in the room when it happens. you just hear it. and then when you walk in the room its facing a different direction. I am not impressed at all with the pan cam. I placed one of the v2 outside, it constantly gets false alarms with bugs flying by. I guess the bugs can see the red lights so they fly right into or right past the cam.