LEDs not working on Pan cam

#1

Think I’m having the same trouble as Guru, LED lights are not turning on (you should be able to see them in the dark right?)

On Cam pan firmware 4.10.3.40 and app version 2.1.27 on android. Tried a factory reset and that didn’t change anything. Any idea when this will get fixed if it’s a firmware problem?

Night Vision Setting On Without LEDs On
#2

The Pan uses 940nm LEDs which are almost invisible to most people. For me to see mine, I must be in a totally dark room. Any ambient light and I can’t see them.

#3

It was completely dark and I couldn’t see any lights at all, but who knows.

Just to show you the problem, below are two images of our crib, which in each case was ~4 feet from the camera: the first is with a foscam in IR, the second (on the next post due to the image restrictions) is the wyze cam from last night. We could barely make anything out using the wyze cam, so hopefully this isn’t normal.

#4

#5

Actually had an idea, I could try looking at the wyze cam with my phone camera. That normally picks up IR pretty well (such as from a television remote). Will try that when I get a chance.

#6

It does look like they are not working. What version of the app, what phoneOS and what firmware are you running?

#7

app version is 2.1.27 on android 5.0, firmware is 4.10.3.40

#8

There had been some issue with the LEDs. I would suggest doing a factory reset:

Let us know if that fixes it.

(Mod note: These posts moved to new topic for visibility outside of the #roadmap request thread.)

#9

Did (another) factory reset and nothing has changed.

#10

Sorry, I missed that you had already tried that.

One more simple thing… make sure you don’t have the night vision lock to “off”. The indication is to the right above the video frame in turquoise. It’s a bit hard to see. You can also set this in Settings > Advanced Settings.

You could also try to flash the firmware:

However, it might just be a bad camera. I would go ahead and start a support request to get in the queue. You can always cancel it if you get it resolved yourself.

#11

I looked through my cell phone camera and could see the six lit LEDs, so they must be on but very weak. Seems likely it’s a bad camera then, so I’ll see about getting it returned. Thanks for your help!

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#12

That sounds to me like the IR filter is not being moved out of the way when night vision engages. Do you hear a prominent click when night vision is turned on and off? (you should)

Since the IR filter is mechanical, it is definitely something that can be broken and require replacement. As a troubleshooting step, here’s one thing you can try. Grab a strong rare earth magnet and hold it on either side of the camera near the lens while viewing the live stream. You should be able to manually engage and disengage the IR filter. This can confirm if this is the issue. Occasionally doing so will unstick a stuck filter so it works normally going forward. But more often, the camera will just need to be replaced.

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#13

I hear a click when moving to IR, and tried manually moving the filter in and out of place. Not much difference whether it’s “in” or “out”, unfortunately.

Have a replacement arriving later today.

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#14

Update: got the replacement camera (to be safe didn’t update to the newest firmware) and the night vision works great. Looks like the other was just a dud. Thanks for the help!

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