I really thought that Wyze was trying to break the mould.
Every tech provider I deal with really go to great lengths to prevent you getting any help from them. My latest was my broadband provider that has a help line phone number but it took me days to find it - then they were no use. I was reduced to using a “diagnostic bot”.
There is a culture in tech that assumes they are always right and the customers are just stupid and unintelligent … " Just tell them to reboot the equipment or power-cycle it" etc etc.
Wyze seemed different - but they are not. There are just a few users on here with the problem we have got but there will be many more out there who never look at forums so just go to the customer support and help pages in the app.
Those users will just give up and leave Wyze. Many tech companies have gone bust by not listening to their customers - even Netflix is suffering because a lot of the stuff they produce is no longer what subscribers want and the competition is slowly taking their customers…
As you say - we just want the features we use to be reinstated but that will not happen. If it hasn’t been there in the first place then they probably wouldn’t implement it, but it was there when we bought into Wyze and was instrumental in our choice when buying.
I have been through this many times with other tech companies - they sound so helpful, then they use tech jargon to put you off, then they direct you to their help line which is usually useless, then they blame your equipment and ask you to reboot it and check it is powered on, then they say they are looking into it.
I, like you, just want to rewind an event before it has finished processing which was there before they changed it.
Realistically they will not change it back - they can say that "many"users requested it’s removal or if was to increase “stability” .
I suspect that the real reason is that Wyze is trying to save money - which means we have no hope of getting the feature reinstated
I can get the same functionality on this problem by spending £20 and buying PIR motion detector that pings a plug-in unit in the house. It will be simpler, cheaper, faster and will give me as much information as £100’s worth of cameras, wi-fi, broadband etc
It will tell me something has moved outside but won’t tell me what the something was… That is what Wyze does at the moment
Sorry for going on at length - but this matters!