I have been following the Fix-it Friday threads from the beginning and don’t remember any mention of removing the video controls from the live view launched from an event or an event notification that is still in the process of recording. Please provide a link because I am at a loss for finding it.
Is this the issue you referenced? But this is dealing with SD card footage.
Attempting to view microSD card Playback while viewing an event from a Wyze notification results in “No micro SD card installed in camera” error.
We looked into this and we think that what’s happening is that you’re super quick to open Playback when you get to the Event from the notification. Because the camera hasn’t connected yet, it gives an error that resulted in an inaccurate error message. We’re updating the messaging to tell people what’s happening and how they can resolve it. The secret is to just try again after a few seconds.
Or this one which discusses a loss in notifications for AI events taking longer than 6 seconds?
Core - No notifications when Cam Plus is enabled
While it seems like the recent firmware updates helped with this, we’re now at the point of needing to assess our notification design for moving forward. At this point, the majority of these cases are because someone turned off notifications for all other motion but the AI trigger didn’t happen within the 6-second (chosen for speed of notification) window. Cam Plus Events can be up to 5-minute segments and that would be a lot of time to wait for a notification that you want to act on. We’re looking at different methods for improving the notification experience and are having conversations internally about direction.
Jimmy also addressed the 6 second issue:
Hi all. We’re working towards deploying a cloud-side “fix” for what we suspect is causing the remainder of the missing notifications. There was a design choice made a while back not to notify for AI detections that happen after 3 seconds. This was put in place before you could turn off motion notifications and have AI notifications turned on, so we assumed you’d get the motion notification and wouldn’t want a second notification minutes later.
However, our “fix” for this may cause double notifications if you have both motion and AI notifications enabled. We are working on a future app update that will “replace” the initial notification but this will take us some time. If you start getting double notifications, please consider turning off motion detection notifications for now.
1 Like