2020/05/28
I am using this means to contact WYZE for assistance with a problem that I have because my earlier methods of reaching them for assistance has been unsuccessful.
I have copied my correspondence which has remained unanswered following an inquiry to WYZE where I was given a number (597121) to deal with the issue that I am experiencing.
You can see from the following copied correspondence that even with WYZE giving me a number to relate to my problem, they have not seen fit to respond to my concerns.
The following correspondence lcommenced on May 20th.
2020/05/23
To whom it may concern
I replied to this email on May 20th 2020, and I have not received a response. The email that I sent on the 20th has been copied and is included below.
I would appreciate an acknowledgement of my query of the WYZE ticket 597121 as the issue that I am having is very frustrating.
Arthur Block
Recopied email below::
2020/05/20
To whom it may concern:
Before I respond to my concerns with your product I need to tell you that this email that I am responding to asks the user to respond at the top of the page with any comments I should wish to make.
For whatever reason, whether it is my program, or whether the email won’t accept any comments, I CANNOT ENTER ANYTHING IN RESPONSE TO THIS EMAIL.
I am replying to this email by sending a reply in the normal fashion.
I have received this identical email response from vendors such as you and I have NEVER been able to respond to even one of them.
Now, my concerns on this product.
I constantly lose connection while trying to view either of the camera’s that I choose to view. At some point it will tell me the camera is not connected. Some days I can view every event without any issues. Other times this interruption of signal can happen many times.
If I chose to request a playback while viewing one of the 12 second clips it will almost fail to connect EVERYTIME.
I do not have this issue while accessing any other program. I have this issue many times while using your camera’s.
This issue is VERY FRUSTRATING!!!.
Arthur Block
From: Wyze Support <support@wyze.com>
Sent: May 15, 2020 5:02 PM
To: Arthur Block [Mod Edit]
Subject: [Wyze Ticket 597121] Re: Missed Chat with Art Block
##- Please type your reply above this line -##
Your ticket (597121) has been updated. To add additional comments, please reply to this email.
Arthur Block
May 15, 2020, 5:02:07 PM PDT
Chat started: 2020-05-15 11:23 PM UTC
(11:23:01 PM) Art Block: Camera always losing contact with the internet
(11:23:08 PM) Wyze Wizards: We’re experiencing high support volumes, and our responses may be delayed. Hang tight, an agent will be with you as soon as possible.
(11:25:22 PM) Art Block: While tryinf to view camera clips I will constantly lose the connection. It will say the camera is not ocnnected.
(11:28:03 PM) Wyze Wizards: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we’ll get back to you shortly.
(11:28:59 PM) Art Block: While trying to view camera clips I will constantly lose the connection. It will say the camera is not connected. Email addresss is [Mod Edit]
This email is a service from Wyze.
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