My WCP is only recording 11-12 seconds of motions every now and then (cooldown anywhere between 4-9 or more minutes, occasionally receiving push notifications, events are sometimes recorded, sometimes do not.
The WCO is recording events longer than I set the maximum for - like 5 minutes when I set it to a maximum of 1 minute. The cooldown is set for 15 seconds, yet mostly it ignores the cooldown set duration, I receive zero notifications whatsoever - not even occasionally.
This all started after I subscribed and assigned Cam Plus to both cams… been struggling for 3 days to no avail. I was peaceful with having no Cam Plus subscriptions.
I’d like to cancel and request a refund until the issues Wyze is having are resolved permanently with its premium service or device firmwares.
Thank you for your help. I’ve only had it for 3 days, the way it was ‘crippled’, I couldn’t even use it at all. I spent my time trying to troubleshoot and reaching out for help and support. What a waste of time and energy for having a premium service that is put out there (unfinished/untested/crippled).
This service needs to be free of charge until it’s ready for the masses, not for the masses to make it ready.
Are you talking about CamPlus or the new CamPlus Pro?
I have I have had CamPlus on all 12 of my cams for over a year. Some minor glitches and service hickups, but all got fixed quickly. It does work. There have been some notification glitches here lately, but reports are coming in that this is being rectified.
It has been out there for a very long time as you have been using it since at least January when you posted about having it then:
I believe that one variable here is that your situation is because it is on a WCO, which does complicate things.
I’m glad to know that it did/does work for you. Maybe there’s still hope.
I’m referring to Cam Plus.
You are correct. I did sub to Cam Plus once before for a a few months (when I had the need for it then) but I don’t recall all these glitches occurring - never that bad, never many issues at once.
Now that I also fired up the WCP, assigned it to the second Cam Plus sub, the motion durations, cooldown time and notifications on that cam too are all erratic and all over the place. 9-12 seconds motion events, cooldown 1, 4, 9 minutes. Notification (occasionally). I’ve been trying to love it for 3 days (spent many, many hours) without any resolutions. It’s quite frustrating. At least Plus Lite was consistent - working as per design, and limitations. It was expected.
I would like to have my WCP + Cam Plus to work like yours, unfortunately that hasn’t been my experience this time around. I already reached out to support via Chat, I received help for assigning the 2 cams I have up to Cam Plus (which I had already assigned since day one 3 days ago) instead of addressing the actual issues at hand.
After kept resetting it over and over since yesterday, suddenly my WCP seemingly has got no more cooling time, however, all the recording events are 12-second increments - is that normal at your end, too?
I have similar experiences. Biggest issue is “Download failed” when i try to do anything with videos in Events. I tried tech support. They gave me run around. Made me try everything i had already tried, then they forgot me, even tho case should be open. Ready to send both outdoor cams back.
@mysons27705 I hear you. I’ve never experienced so many issues all at once. I’ve been having the same experiences with tech support - wasted so many hours and days, repeating the same stupid thing over and over, resulting in absolutely nothing. All the issues still persist. The more often fw updates (with new features) are released, the worst the hws get. It’s been 3 days of a nightmare, especially after subscribing to Cam Plus - although I don’t think there’s any coloration between Cam Plus subs and most of the issues I’m encountering.
I am agreeing with you 100%. But, Wyze doesn’t have a Tech Support department. No Tech Support staff, No Tech Support anything. What responses I have received from actual Wyze team members as a result of a CS ticket has been painfully slow email responses.
Wyze has an outsourced Customer Support contract with a call center in the Phillipines who have no hands on working knowledge of the tech and no technical training to work thru all the bugs Wyze introduces in Production Release updates. All they can do at the CS Call Center is read thru scripted questions and responses and turf you in the end with no resolution. They have no way of sending you to a 2nd or 3rd tier technical expert who does have working knowledge of the equipment and the recent update problems. That just doesn’t exist.
About the only thing they are good for is to submit a ticket number for Wyze Developers to look at. Then you wait forever for an email from them… If ever.
This is a massive black hole void that Wyze is ignoring.
But, once you do have a ticket, you can usually come here to the forum and get Wyze’s attention to get digital media or a developer to deal with it if you are persistent enough.
The monthly “we broke it so now we have to ‘Fix-it Friday’” topics also seem to be a much more expedient way of identifying bugs for resolution.
Thank you for sharing this knowledge. Now it’s starting to make sense. I noticed that when I spent many times chatting via chat support - the individual/s on the other end were clueless, making me repeat the same thing over and over - ya, right.
Since that’s the only hope I’ve got (before scrapping everything), how do I submit a ticket number for Wyze Developers to look at?
Insanity is doing the same thing over and over again and expecting a different result.
CS doesn’t monitor or participate in this forum. Only actual Wyze Team Members (employees… Usually Digital Media team and Developer team) will be posting here and they will be identified as Wyze Team in their Avatar logo and\or username \ profile.
When you do chat w\ CS, get a CS ticket # and share with them your log # submitted from the Account>Support tab in the app. Then, share both #'s in your post w\ Wyze Team Members here. That gives them a starting point to look at those chat transcripts and logs so that they can document CS shortfalls.