Issues with ordering recently

Posting this in case anyone at Wyze Sales Ordering team has any idea what’s going on.

I’ve placed an order weeks ago and the following is it’s sequence.
Place order > order number on screen provided > Credit card charged > confirmation email received > order shows in my account > order goes through stages and picked and shipped.

Now the issue I’ve got is I’ve placed several orders in recent weeks and once I ge the on screen order number I don’t get anything else nor does it reflect in my account however the credit card is charged instantly.

I’ve called support numerous times and they eventually have to create a manual order recently and previously manually push through.

This isn’t normal practice and so trying to figure out what’s causing this issue for me. I’m using a STACK MasterCard for my orders.

Has anyone faced similar issues?