I’m not sure what version of the app my cousin was using. I just know it wasn’t the bata app. I will try to ask.
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Thank you kindly, @Brlepage!
If anyone is able to replicate this (primarily @WILLIAM.TOOGOOD and @Brlepage’s cousin), please do so and then send in a log through Account > Help & Feedback. Once you send the log, please tell me the log number here so I can get it to the team. 
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Could you point me to instructions on how to create a log? Thanks!
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The instructions sent show me how to submit a log file, can I assume the log files are created automatically or do I need to create the log file itself? If the later please point me to instructions on how to create a log file. Thanks!
Just as long as you check the “include log file” then the log file will be included.
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I was unable to replicate. Apparently the “bug” was the user… Thanks for introducing me to this forum and for the quick repsonses.
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Oh, good! That’s my favorite outcome! Thank you for letting me know.
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So nice to see that positive attitude. My own curmudgeonly reaction was “oh man we wasted Gwen’s and the devs’ limited time with a silly PEBKAC issue”…
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I’d rather “waste my time” on occasion and take care of my community than risk missing something important that needs fixed. Honestly, I don’t think this is a waste at all! Now WILLIAM.TOOGOOD knows how to get in contact with me if he notices something funky and I got confirmation that the app is working as expected. Seems like a great use of my time to me! 
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