IR Light (lamps) stay on even when Night Vision is off

support

#1

My IR lights stay on even when night vision is off. They may be a tiny bit dimmer, but even with night vision off I have this purple, blueish glow reflecting off the window and you can see the 6 light IR bulbs of the Cam Pan. I have firmware 4.10.1.8 . I just assumed this was the norm until one I purchased for my father does not have this issue. Not sure if I just have an older model (by weeks) of the Cam Pan or what. I have reset, powered on/off, different night vision settings, etc. to no avail. It has been this way from the beginning. My solution has been to point camera out the window at an angle. However, like other commenters/topics have stated, pretty much all IP cameras have limited capabilities in the dark with night vision off, so it doesn’t bother me that much.

IR-Lights-NV-Off.jpg


#2

Not normal. You should submit a support ticket in the app for possible camera replacement.


#3

Thanks for the advice, I will give it a shot. For $37.00 this type of malfunction is really not that painful.