IR light comes on after turning cameras back on. Update issues cam V4.9.6.156 AppV2.12.29

So now Wyze wants to be to troubleshoot because they think the image sensor might be bad. But this is not the case because I have 4 other cameras having the same issue and the 2 I reported to them.

When the IR lights are toggled off, and still come on with night vision but show they are toggled off in the settings, then that is a software issue Wyze!!!

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And now yet another person from Wyze is handling my case and asking for the same things I previously gave the other people. This is ridiculous! I’ve got around a dozen v2 Wyze cameras plus several Pan Cameras and they all have this issue…it’s a software problem Wzye!!! All Wzye has to do is grab one of their v2 cameras and see for themselves.

I would bet everyone has this issue too. They just normally don’t turn off the IR lights with night vision on. But those that use the cameras behind glass, have to have the IR lights off or you’ll get a reflection.

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I am happy to say that we found the root cause of this last night and are working on a fix. We probably won’t have time to get it into the version currently being tested but we’re aiming for the app version after that. Thanks for the help, everyone! :slight_smile:

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Thanks @WyzeGwendolyn because it is a royal pain having to go into the app and manually turn on and back off the IR lights every single night at dark on my 2 cameras when the settings (For “Off”) should be locked down in the app. We look forward to having this issue straightened out and back to running normal.

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Finally! Now tell your customer service reps that so they stop asking me to send them camera logs.

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Anymore news as to when we can expect a fix for this issue?

It was implied that the fix would probably come in the second app update after the issue was confirmed.
I’ve updated the app twice now, but still have the issue. Hopefully, it’ll come in the next update.

My app has updated twice since that was said, so that’s why I asked.

The updates seem to come every month or so, so we may see the next one as an early Christmas present, hopefully containing the fix to this nagging issue.

Yes when can we expect to have this issue resolved?? There have been 2 more updates and still the issue has not been fixed. It is very frustrating to have to manually go into the app daily to turn the IR lights on and then off again. Why create this feature for us if you are not going to commit to fixing it whenever there is an issue with it? I have been a Wyze user for a long time now and because this issue seems to be going ignored I am now looking for other camera options and going to move away from Wyze products. I am really sad :pensive: about this because I did love the products whenever things worked properly but there have been too many issues and not enough resolve over pushing out new products instead of addressing current issues first.

I agree! Things work great for a while then Wyze makes an update and it messes things up and takes them forever to fix it. Wyze please stop investing your resources into new products, instead use them to fix the issues on your current products. And when the software works, just leave it alone! Change for the sake of change isn’t a good thing.

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@WyzeGwendolyn I have been waiting for a month now and others have been waiting for far longer. Can you please provide us with an update about this reported issue. Logs have been sent, tickets created and there have been updates to software and firmware but this issue still persists with no resolve.

Seems to be Android related. Just tested on iOS and the IR did not turn back on by itself.

Can we please get the fix for this issue? It has been 26 days since you posted about a possible fix. We are still waiting…

Does anyone have a fix for this issue (aside from not using these cameras) since Wyze is totally ignoring the problem after it has been reported?? Or is this the forgotten thread?

It is quite obvious at this point they are NOT interested in fixing this issue. This has been a longstanding issue since late July and here it is 5 months later and it has not been addressed. Instead they are constantly rolling out new products while not focusing on correcting current issues with the V2’s. :disappointed:

@Taurus2313
I just ran 2 tests on one of mine, I will go through what I did in case I am doing something wrong to recreate the issue.

I turned the night vision IR lights off. I then turned the cam off for a minute or two then turned it back on. The IR lights maintained the setting of off in the app. I then set a timer to turn on the cam in a few minutes and turned the cam off. When the cam turned on I checked the settings and the IR retained its setting of off.

I am on the Wyze Beta app for Android and the FW in question 4.9.6.218, this FW has been paused so the only way to install it is via manual flash.

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I’m running v2 public release firmware 4.9.6.218 with Wyze Android app 2.15.51… haven’t seen the problem since updating to these versions.

The cameras that exhibit the issue have Night Vision Mode set to Auto and the Night Vision IR Lights set OFF. When the cameras go from Off to On while it’s dark out (maybe also while it’s light out, too…never checked), the IR lights are on, even though the settings show they should be off. Toggling the IR lights, either through the the Night Vision Mode (in Settings or on the Live Stream screen) or the Night Vision IR Lights settings (ON then back OFF), will turn the lights off. Wouldn’t know it but for seeing the reflection of the lights on the window glass we’re trying to shoot through.

I should mention that I’m running the same public release firmware version 4.9.6.218 with Wyze Android app 2.15.51 as Seapup, who doesn’t see this problem.

Can I ask, Seapup, if you were experiencing this problem before updating the software? Did you do a factory reset or anything else after upgrading?

I definitely had the same problem… easily noted when v2 is behind a window. I didn’t reset, restart or anything, just updated app and firmware when they were announced.