My two sisters and I use the same account to monitor an aged parent (this is not a share). There are two V2 cams installed in Pittsburg, CA. From installation on May 24 to around June 10, all was working well. Around June 11 one iPhone stopped live-streaming. The other followed suit around June 13. My Android based phone has NOT had any problems at any time and the Wyze app continues to work fine.
One sister Lives in Oakland, CA, the other near Los Angeles. I live near Denver, CO. Each of us have the latest Wyze app.
iPhone symptoms: 1.) No live streaming but there is an occasional update of the image on the home page. Seems like some connectivity happens once in a while. 2.) Motion notifications are set on one camera (12 seconds every 5 minutes). Both sisters see these and can view them. 3.) one sister does not seem to be able to get any image on the home screen for one camera. 4.) Neither camera has an SD card but, when my sisters touch View Playback, the message “Unstable Connection” is given. On my Android I am informed that no SD card is installed. 5.) The Oakland sister visits our parent on Sundays. She said this past Sunday while she was visiting everything worked fine, but when she returned home the problems “returned”. Let me remind anyone reading this that my Android phone has had no issues and works just fine. Only the iPhones are having problems.
The LA sister has uninstalled and reinstalled the Wyze app twice. The Oakland sister restarted the cameras at some point. Given the timing of when the problems started and the update to the Wyze app, I can’t help but suspect the app. However, I have not found a chorus of iPhone users describing the same problem in this forum.
Any help is appreciated. I have not gone to Wyze support yet.