Iphone, access denied

support

#1

Hi, I’ve got a camera (v2). My phone is an Android and my wife’s is an iPhone. We can both view live video. I can take pictures and record video on the Android, but my wife gets the message “Access Denied” when trying on the iPhone.

 

Any idea if there’s a setting somewhere or something that needs done on her phone?

 

Thanks!


#2

I would double check the iPhone App permissions for the Wyze App to be sure the app has access to save pictures and videos to the iPhone.


#3

Specifically, tap the Settings App in the iPhone. Scroll way down to Wyze near the bottom of the app list. Tap Photos and then Read and Write. You may also want to turn on the Microphone switch if you want to talk to the camera, Notifications if you want push notifications, and Background App Refresh if you want the app to monitor for alerts in the background.


#4

That was it exactly! As soon as I granted permissions everything started working. Thanks a bunch!


#5

Glad it worked.