iOS Remote Access


#1

Does anyone know if there are plans for an iOS app to allow remote access for the Wyze Cam? Something like what is available for Android.


#2

The iOS app has remote access. If you are having trouble then look at https://www.wyzecam.com/support/


#3

There’s already an iOS app here.

Wyze by Wyze Labs https://itunes.apple.com/us/app/wyze/id1288415553?mt=8


#4

Thanks, I do have that app installed and running, but it only works when I am logged into my own WiFi network. I would like to see live video when I am outside of my network.

Smiles,

Walt


#5

That should be working Walt. Let’s look deeper.

Does it not work on cellular or on someone else’s WiFi? Could be work or friend’s WiFi is blocking the ports.

If it doesn’t work on cellular then I would check out your home WiFi router. It may be blocking incoming requests.

This is a bit technical, but the ports are listed at https://support.wyzecam.com/hc/en-us/articles/360019827311-What-ports-do-I-need-open-to-use-my-Wyze-Cam-

For a lot of people it works out of the box, I didn’t haven’t to do anything special with my router.

What brand and model of WiFi router do you have? That might allow more specific help.

Also please remember this forum is users helping users, you could email support if it’s urgent.


#6

@oaktree Thank you for your quick response. I was trying to access the cams with AT&T cellular data and it wasn’t working. The message was Connection failed (error code 0)
After your message I tried it again and Camera 1 (Driveway) worked, but Camera 2 (Garage) did not (Connection Failed). I have the main router a Netgear AC750 in the house and an access point router Netgear WNR 1000 v3. I tried Camera 1 again with cell data and the connection failed.
I will follow the link you sent and see what I can find. Nothing is urgent, but I would like to get it working.


#7

That’s unusual, error 0 means it is undefined. https://support.wyzecam.com/hc/en-us/articles/360012532151-Error-codes-and-messages

This may help, I dont think a lot of it applies if works intermittently. The LED colors chart may be useful. https://support.wyzecam.com/hc/en-us/articles/360012903431-Connectivity-issues

I wonder if unplugging the other router/AP for a bit and trying again would help isolate where a problem is happening, like if the cameras are hopping between the AP and the main WiFi and getting mixed up.

On the left of those pages there’s also something about an app called RouteThis for troubleshooting, but I don’t know anything about it.


#8

Thanks I will work on it this afternoon and let you know what happens.


#9

OK, I unplugged the AP/router for a few minutes and powered back up. This did not change the problem. I did notice something unrelated to the unplugging I think. I got connected to camera 1 using cell data briefly, but it did not seem to be streaming because the time was not changing. Another new thing happened, very quickly something popped up saying something like the network is busy try a lower resolution. Those were not the words, but something like that. I am thinking that maybe my internet speed and bandwidth is not enough to support this feature.


#10

You should also see it in the kb/s go to 0.

Basically, that’s a poor wifi connection. When I get this, I just temporarily turn off wifi and use cellular, but you can’t do that during setup.


#11

I meant to try connecting while the second router is unplugged, not power cycling it.


#12

Yes, the kb/s was at 0
I am confused about the using cellular because that is what I can’t do. When I am connected to WiFi it always works. I just can’t access the cameras using AT&T cellular data. The 0 kb/s was when I was trying to stream with cellular.


#13

I just turned off the AP/router and it still won’t connect but now I have a error code 27.
I switched mack to WiFi and the Driveway and Garage cameras are not connecting, but camera 3 inside the house does connect. The garage is detached and approximately 15 yards from the house. Do I need to re-setup cam 1 and 2? I am not sure if the main router will reach the camera 2, but it will reach camera 1 (Driveway). However, Camera 1 is mounted high up and in a case.


#14

OK, This is what I have tried so far:

Reset Main Router with cameras power off
and AP/Router off
Power on Cameras 1 & 2 (A/P off)
No connection on Cameras 1 & 2 with WiFi or Cellular (error code 90)
Power back on AP/Rourter
Cameras 1 & 2 work on WiFi but still not Cellular (error code 0)

I may have to live with it this way!
Thanks for your help.


#15

What about camera 3? Does it work on cellular?


#16

I didn’t realize a camera 3. I do think the second router is a hiccup here.

Don’t live with it this way, if the community support isn’t working out (we’re kinda working through it) then definitely contact support. All your cameras should be available to you when you are not at home, that’s the intent and something isn’t playing nicely.


#17

I’m curious if support will have them run 'RouteThis Helps"

What it does: RouteThis Helps mimics our products on your network, checking if the needed ports are open as well as testing your network’s upload & download speeds. It will also send test packets to our servers to confirm that you are able to connect to them from your location.


#18

Blargh I had just edited my comment and you caught the original. I did mention that earlier, but it still has to go through support.


#19

No, None of them work on Cellular except for that one time where one of them sort of connected. I don’t remember which one it was. Maybe it was Camera 1 which is the driveway.


#20

Right, I picked up “RouteThis Helps” from you earlier post.

And I also think it’s time to get support on the phone.