iOS App 2.15.41 and Wyze Cam v2/Pan firmware 4.X.6.218 Released! - 11/18/20

You want me to climb up ladders, flash 9 cameras with all that rigamarole, all because Wyze refuses to offer an in-app rollback for their absolute trashy update?

I had planned to buy Wyze 2 cameras to give to family. Guess what? That’s completely out-the-door. I will tell people not to buy and give the reasons.

You’ve screwed the pooch this time Wyze.

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I’m getting extremely frustrated with all these false alerts and filling up my memory. What is going on? Is there easy way to undo the firmware update to previous? If not they should have option to so globally through all camera at one time. These updates shouldn’t be automatically pushed. Ty

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If you want to help wyze with the new detection mode:

Will the custom detection zone be available for v3 as well? I hope the sensitivity issue gets fixed soon.

Also, it’ll really help to have a way to directly access the SD card over the network. I understand Wyze wants people to use their software for video access, but I need to manually retrieve the card to store some of the videos and that causes a lot of usage friction for me.

They are working on getting that ready.

The V3’s work the same way the V2’s do

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Since the update to V2 firmware, it has changed my time zone to be 1H ahead of local time. And I can’t get it to re-sync to the correct time zone.

In setting, I recall there is a time sync.

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There is and it took a few tries but it did sync

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Wyze server busy??

I updated all 9 cameras to 4.9.6.218 . Ever since this update none of the cameras will not record motion events to the SD card, Also tried continuous recording , power cycles, reformatted SD cards - nothing worked . finally chatted with Wye support - they told me there is an issue with this firmware !!! roll it back to previous version … Uggghh … Wyze … you did it again … and again and again . released firmware that hasn’t been fully tested … It is bad enough to have the bugs but having to get on a ladder to flash firmware is pathetic . We need a way to remotely flash firmware ! . Also Gwendolyn … @WyzeGwendolyn please update your knownbug and issue list , nothing listed about all of the issues with this firmware . https://wyzelabs.zendesk.com/hc/en-us/articles/360032747431-Software-and-Firmware-Known-Bugs
This list needs dates and kept up to date . This would help all of us when trouble shooting . You support people should also have access to add known issues and resolutions .

UPDATE:
OK rolled all 9 cameras back to 4.9.6.199 firmware. After firmware they still would not any any Motion events or continuous recordings . Looked at the contents of the SD cards and found that with firmware 4.9.6.218 that it had been recording all of the motion events. Something in App V 2.15.21 would not read or show the recorded events in playback with recording made with firmware 4.9.6.218.

Possibly this new firmware corrupted the index or time stamp of the recordings.

After firmware 4.9.6.199 roll back the app would not show any of the new recordings on the SD card I had to reformat the SD cards again with PC SD card formatter before they would record .

I finally have all 9 cameras recording and the app is now showing these recordings in playback .

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I have decided to only update one camera when an update is released. My others will then be updated once I am certain the update is reliable. I have been “burned” too many times here and elsewhere with updates.

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Being a person that enjoys helping others, I feel bad for those less technical people that have problems with these FW updates. If one doesn’t visit this forum or FB or Reddit or hunt and peck through their web site you’d never know what’s going on. I can see having occasional FW update problems especially with a young company, but lately I’ve had problems with every update. Oh but it is a $25 camera :joy:

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solved Wyze’s problem by reverting back to firmware 4.9.5.36. This worked for my V2 cameras.

1.Sign up for beta testing.
2. Go to 'Device Info" for each camera, It may take a while for you to be given ‘beta testing’ privileges.
3. Click on ‘firmware version’.
4. You’ll be given many firmware versions to roll back to. I went back to 4.9.5.36.
5. You’ll need to do this each camera, no mass rollback.
6. After you’ve roll-backed each camera, close out of the app. Then restart.
7. Go to your ‘detection zone’ setting and adjust as you have in the past.
8. This should correct the snafu of the last firmware update.

I’ve gone from 500 plus events a day back to those I am used to getting.

No more updates for me.

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That would be good advice for any owner of a Wyze product

That is good practice for any similar products, also

Thats a good idea.

well, it used to be good and had less issues with older firmware.

how to sign up for beta testing?

Yep, this release firmware is corrupt/flawed. Motion recording to time line is now non-existent. Having had two separate contacts with Wyzecam customer support, both times were terrific. The personnel who have to deal with customers are professional and friendly. Unfortunately, they only give customers info that their bosses tell them, even if that information is wrong and/or deceiving.

I wound up reverting back to the previous (October firmware release) version and I now have my time line clips to view.

Looking forward to a new VERIFIED firmware to replace the November (corrupt/flawed) release.