Invalid Email?


#1

I registered my account on 1/21/19. I have remained logged in on my Wyze app and everything has worked fine. I recently had reason to believe that someone else (my ex) might have access to my cameras without my permission. I tried to reset my password but keep getting an “Invalid Email” error message when I do so. I have NOT changed the email address associated with my account. Is it possible I’ve been hacked? If so, what do I do about it? I am hesitant to log off the app in fear that I won’t be able to get back in.


#2

Have you tried the lost password link here:

https://www.wyzecam.com/my-account/


#3

Yes, and I get “Invalid username or email” which is why I’m concerned. I have not changed my email since I registered my account, yet it seems to have changed or not able to be recognized. I have verified in my email account the Wyze account initial setup and welcome emails.


#4

Check for a space at the end of your email address. When I was setting up my account the software or my keyboard kept adding one automatically.


#5

If you are still stuck, you will need to call or email Wyze support.


#6

Has this issue been resolved for you? I have contacted support but Iʻve tried numerous potential fixes and nothing works. I can sign in and out of the app with the same password, but I am unable to log into the account on my computer, nor am I able to change my password via the app. Is there a physical approval process necessary at first, since I just created my account this afternoon?


#7

When you try to log into wyze.com on a computer, what is the message you get? Could you post a screenshot?


#8

After the second failed login, there was a banner across the top of the page that said invalid email and then linked me to forgotten password page ¯_(ツ)_/¯ Sort of gave up with it, since it works fine from the app. trying to resolve another issue sigh