A camera log is basically a firmware log, and you will need an SD card to collect it. For app log, you don’t need an SD card.
Here are the instructions to retrieve your camera log:
(please do not unplug your device after issue happened, otherwise the log will be lost)
- Insert your micro SD card into the camera SD card slot (at the base of the camera). If it is already in the device, please take it out and reinsert the card
- After hearing two ding sounds (in about 5 seconds), take out the SD card
- Use a PC or a Mac machine to read the SD card. Under the root directory, there will be a log file starting with “log_9451” or “log_A4DA”. That is the log file we need. If you see more of the log files, please select the one matching your device MAC ID (at the bottom of your camera).
Here are the instructions to send us your app log:
In the Wyze app, go to My Account -> Help & Feedback -> tap Feedback at the bottom of the page.
In the Issue field, enter your ticket number if you have it. In the Details field, please enter a brief description of the issue you’re having. Make sure to leave the box checked next to ‘Log file will be sent to the R&D team to help investigate your issue’ option at the bottom of the form and tap Submit.
This will generate an email to our developer team with your log file attached. Tap Send to send the email to our developer team.