I do have a question and was wondering. Does Wyze ever plan on showing more than 24 hours? The data is obviously there and I would like to see trends of time (days, weeks) The past 24 hours while nice to have is not of much value in the long run.
I also hope they update the firmware. For some reason AQ went up to 80 last night. No idea why as nothing in the house changed and it has been no higher than 15 since I got it a few weeks ago. The fan never went above “2” to help clear whatever it was detecting. Manually set it to 4 this morning and it got down to the low 20’s in about an hour. I would expect the purifier to handle this on its own.
Other than the issue of not being able to get filter replacements yet, I like the device.
The fan speed is partially based on the AQI level. an AQI of 80 is generally still considered acceptable air quality, so it is not going to go into max or turbo mode at such a low level but it will still run the air purifier to clear the air.
It could be worth submitting a wishlist to be able to customize what fan speed runs at what AQI level so we can decide for ourselves how fast it tries to the clear the air. I know we can just manually change speeds, but often we don’t know when to do so. If I want it to run at level 4 any time it gets above 70, I don’t currently get a notification when it goes above that threshold to know to turn it to a higher speed. It would be nice to be able to set a rule or update the auto setting to just do that automatically to suit my preference. Auto works okay, and I have it on auto almost all day long, but I wish we could customize the auto thresholds. Currently I believe it just decides for us based on a preset AQI level per speed.
That makes sense. I will put in a feature request. Seems a humidifier in the room sends it in to turbo mode. My partner brought the cool mist unit in the room and the unit is showing a 154! That number puts it in turbo
Mode for sure!
Just odd that after 2 weeks, I think of it hovering around 10 max suddenly it is much higher and nothing I can point to has changed. Not including the humidifier today.
Yes, Humidifiers put a lot of water particles into the air and the particle laser can’t tell the difference between different types of particles, just how prevalent particles are. It is pretty funny though. I had it spazzing out at 500 AQI one time because of the humidifier in my baby’s room. I just paused the Air Purifier for a while because the baby/toddler really needed the humidifier at the time. Still kind of funny. I partially wonder if humidifiers help to somewhat clean the filter
WOW!!! Not being a smart Alec, but your suggestions are honestly really really good ideas. Thanks for coming up with those to help all the rest of us out.
Definitely something wrong with the app because mine is still showing 29 AQI for days now, yet the graph now has no dots for the last 24 hours, and only had two dots once. The unit’s display fluctuates from 001 to 010 and since the graph’s left vertical scale goes from Zero to 500, there should be lots of dots.
Just more Wzye software screwups, big surprise. Please Wyze hire people that know what they are doing!
So I unplugged the unit for 30 seconds and plugged it back in. The app then showed an AQI of 2 and a dot appeared on the graph. This confirmed what I thought, that I only get dots after removing power and then turning it back on. And, that dots will graph all the way down to almost zero. Had my AQI been zero then I believe a dot would have been at zero too. Now I just have to wait it out and see if the data actually updates on the app, because as of right now it’s still not updating at 45 minutes. And according to the product information page by Wyze they show a picture of the app graph where the dots had updated every hour. I’m good with once every hour for the graph but the AQI on the app should update instantly, otherwise the information is old and useless.
UPDATE: At the one hour mark the app did not update the AQI or graph. This looks like a software issue to me. I’m so getting tired of software issues with Wyze!
It’s been two days now and the AQI number on the app has not changed and no dots on the graph. Unlike dots shown every hour on this Wzye promotional picture. So either Wyze is falsely advertising this product or the software doesn’t work (big surprise).
If your AQI is not changing AT ALL, and you aren’t getting ANY AQI dots on your graph, despite the Air Purifier definitely being on or on auto, I would contact Support because that is not normal. All of mine (I have multiple) have the AQI change and all of them get dots. Maybe Support can figure out why yours is acting differently or worst case scenario do a warranty replacement or something if none of the troubleshooting works.
I’ve been working with Wyze support but they are about worthless. So at midnight the AQI changed on the app to 002 and I got two dots on the graph, one was at midnight and looked to be 002 AQI. The other was at 1am and was around 001 AQI on the graph. It really sucks if I have to get yet another warranty replacement on a Wyze software based product because it didn’t work as advertised. I previously had a Wzye Floodlight issue and none of my V2 cams work right. This really says something about the company!
Well apparently my app version wasn’t good enough because the version in TestFlight is older than the one in the store. So support made me switch to that and still no graph changes. Yet another new log submitted 593765
AQI goes from 1 to 10s. Currently have the window open.
I really don’t understand this. I was asked for logs, I submit it again, new agent takes over and tells me they don’t have access to logs and I must wait for engineering to respond?
I had to submit logs 3 times because they claimed not to get them. This is so frustrating dealing with their customer support! They decided to replace my Air Purifier and the order was put in 16 days ago, still don’t have it.
But we should be seeing dots on the app graph every hour no matter what the AQI is, and this is what the Wyze product pictures show. And you’d think the AQI on the app would update every time the app is opened or at the very least every hour to match the graph, but it doesn’t on mine. So when my replacement arrives I’ll find out if it’s the hardware that is broken, but I’m still thinking it’s the software. I say this because every Wyze product I own has software issues. I wish Wyze would stop releasing new products until they hire talented people that actually know how to program.
Basically, The Tier 1 support staff do not have access to read the logs. Honestly there is no reason for them to have access to the logs anyway. They do not have the technical training to understand or interpret anything in the logs. I have looked at the logs before, and they would be gibberish to most support staff, it would not mean anything to them at all.
The logs you sent will go to the devs (developers, engineering team, whatever), and they will see if they can use them to figure out why some of the air purifiers are not reporting the AQI in the app. It sounds like they have escalated your issue to a tier 2 support request and that someone else should email you if/when they have new information or if they need anything more from you to work on this.
For now, there is nothing more Tier 1 support staff can do for you because they have no way to translate what the logs say, they have no programming experience, they have no idea how to look or change the firmware in the Air Purifiers, they can’t do anything more than what they did, submit your situation to the devs and ask them to look and figure out why it is occurring, and then tell you that now all any of you (you or the tier 1 support staff) can do is to wait for the devs to look through the logs, run some tests, and report back.
That’s it. Now you wait. If you don’t hear anything back for a long time you can post your full support ticket number in here in a couple of weeks or so and ask if someone will look into what is going on with it.
If/when they do email you back, let us know what they say, I am interested in hearing the response.
And yet Wyze still hasn’t fixed the issue. They had no problem taking our money and it shouldn’t take this long to fix it. But honestly, I’d like to know if anyone is getting dots on the graph every hour, in the app. Because I don’t think anyone is, which tells me the issue is most likely software related. And this makes just another Wyze product that doesn’t work as advertised, like their AI for the cameras.
I just paused the Air Purifier for a while because the baby/toddler really needed the humidifier at the time. Still kind of funny. I partially wonder if humidifiers help to somewhat clean the filter 
