IMPORTANT: Terms of Service and Security Updates - 1/6/22

You have to be more transparent here. For some people this will mean failed updates and climbing on icy snowy ladders to reset cameras and try card flashing in mid air in the dead of winter.

  1. When you say "latest* do you mean only the absolutely latest firmware will be supported?

  2. When exactly will previous firmware stop working with Wyze services?

  3. Is there a current exploit or threat that leaves any part of Wyze systems or user activity vulnerable?

3b. If so, why is the service still allowed to those vulnerable machines? Why not cut them off NOW?

6 Likes

In-chiming:

/edit
 
And this:

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3 Likes

I know it was already asked, but how will this impact the users whom utilize the RTSP firmware? I rarely use the Wyze App for my cameras and mostly rely on the RTSP firmware.

6 Likes

I am running rtsp beta on v2. Will this affect me in anyway? Will I be able to use the app to view the camera? Will this attempt to push the software to my camera?

2 Likes

Definitely do NOT want any firmware pushed to my devices without my consent.

And I do not consent.

WYZE - how can I correctly opt out of this?

7 Likes

I’ve updated my software and firmware, and a bunch of people are having this issue now with v3 Notifications suddently stopped working without any config changes - #28 by daniel.cornwall1993

3 Likes

On August 2021 I reported a bug (support ticket 1401811) with all my six V2 and four Pan cameras, the workaround that Wyze gave me was reverting all cameras to an older firmware. Now, I have one of the V2 updated to the latest firmware, and the bug is still not solved. I’m running the latest version of the Android app.
Does this mean that Wyze will forcibly push a buggy firmware to all of my cameras?
Or that I will be forced to chose between an insecure or a buggy firmware?

3 Likes

I agree. Forced updates are a BIG NO for me. If I need to sign some sort of waiver then send it over.

3 Likes

SAME HERE, AS OF 2 DAY’S AGO, NOTIFICATIONS NOT WORKING ON MY V3 CAMERA. FIRMWARE IS UPDATED, I REINSTALLED THE APP, FOLLOWED ALL TROUBLESHOOTING , CONTACTED BY EMAIL SUBMITTED TICKET AND WAITED ON PHONE FOR 30 MINUTE’S But no AGENT EVER ANSWERED. NOW WHAT?!

3 Likes

I am using RTSP firmware. Definitely do NOT want any firmware pushed to my devices without my consent.

2 Likes

@bsundqui
If you could please submit a log on the affected camera and post the log number in the thread below

1 Like

Please tell us where to find the updated RTSP firmware

1 Like

If they are forcing this on us they really need to add the RTSP to the firmware updates on everything… A lot of us are using that function because the app only does so much for us and we don’t want to pay out the leg for the cloud service on all cameras we have especially all of us who have so far loved their cameras and have a bunch… Forcing it on us with out consent is wrong in the first place. If they are going to go down that path… if they don’t include the RTSP they are going to lose a BUNCH of supporters… I’m honestly disappointed in them right now. I hope they have the where with all to fix this and take a hard internal look at themselves. This is just wrong…

Oh dear - sounds like a major security hole has been discovered but not disclosed. Tut-tut

That’s why I never put all my IP camera eggs in the Wyze basket

1 Like

We are having more issues about these lack of notifications:

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I’ve been saying this for years, it’s two steps forward, one step back.
It seems a violation for them to PUSH firmware updates.
I’ve many cameras inaccessible to me.
I’m always about 800 miles away from half my cameras, either in Virginia or Mississippi.
I will no longer recommend Wyze cams. :frowning:

How do I cancel ORDER # 013334765?

Found the answer, I’ll have to return them.

3 Likes

So just a few minutes ago I opened the app on my iPad…guess what? There is a new pop-up forcing you to agree to the new terms of service or else you can’t use the app. Pretty poor from Wyze.

1 Like

Click the   image   to reveal the poll and vote.   image

I decided to update rather than wait for the push, and now my Cam 2 won’t work at all. The iOS update worked, but the firmware update seemed to fail - I got that notification - but NOW there is no option to update the firmware so I’m stuck. I’ve rebooted etc. but the camera has been completely offline from the moment I did the updates.

What else can I try?

1 Like