IMPORTANT: Terms of Service and Security Updates - 1/6/22

I’ve updated my software and firmware, and a bunch of people are having this issue now with v3 Notifications suddently stopped working without any config changes - #28 by daniel.cornwall1993

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On August 2021 I reported a bug (support ticket 1401811) with all my six V2 and four Pan cameras, the workaround that Wyze gave me was reverting all cameras to an older firmware. Now, I have one of the V2 updated to the latest firmware, and the bug is still not solved. I’m running the latest version of the Android app.
Does this mean that Wyze will forcibly push a buggy firmware to all of my cameras?
Or that I will be forced to chose between an insecure or a buggy firmware?

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I agree. Forced updates are a BIG NO for me. If I need to sign some sort of waiver then send it over.

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SAME HERE, AS OF 2 DAY’S AGO, NOTIFICATIONS NOT WORKING ON MY V3 CAMERA. FIRMWARE IS UPDATED, I REINSTALLED THE APP, FOLLOWED ALL TROUBLESHOOTING , CONTACTED BY EMAIL SUBMITTED TICKET AND WAITED ON PHONE FOR 30 MINUTE’S But no AGENT EVER ANSWERED. NOW WHAT?!

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I am using RTSP firmware. Definitely do NOT want any firmware pushed to my devices without my consent.

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@bsundqui
If you could please submit a log on the affected camera and post the log number in the thread below

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Please tell us where to find the updated RTSP firmware

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If they are forcing this on us they really need to add the RTSP to the firmware updates on everything… A lot of us are using that function because the app only does so much for us and we don’t want to pay out the leg for the cloud service on all cameras we have especially all of us who have so far loved their cameras and have a bunch… Forcing it on us with out consent is wrong in the first place. If they are going to go down that path… if they don’t include the RTSP they are going to lose a BUNCH of supporters… I’m honestly disappointed in them right now. I hope they have the where with all to fix this and take a hard internal look at themselves. This is just wrong…

Oh dear - sounds like a major security hole has been discovered but not disclosed. Tut-tut

That’s why I never put all my IP camera eggs in the Wyze basket

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We are having more issues about these lack of notifications:

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I’ve been saying this for years, it’s two steps forward, one step back.
It seems a violation for them to PUSH firmware updates.
I’ve many cameras inaccessible to me.
I’m always about 800 miles away from half my cameras, either in Virginia or Mississippi.
I will no longer recommend Wyze cams. :frowning:

How do I cancel ORDER # 013334765?

Found the answer, I’ll have to return them.

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So just a few minutes ago I opened the app on my iPad…guess what? There is a new pop-up forcing you to agree to the new terms of service or else you can’t use the app. Pretty poor from Wyze.

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Click the   image   to reveal the poll and vote.   image

I decided to update rather than wait for the push, and now my Cam 2 won’t work at all. The iOS update worked, but the firmware update seemed to fail - I got that notification - but NOW there is no option to update the firmware so I’m stuck. I’ve rebooted etc. but the camera has been completely offline from the moment I did the updates.

What else can I try?

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On Android you can tap the “back” button and continue using the app without accepting the new terms.

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Seems like a danger all right. Let us know how that works out.

I will be less hesitant if Wyze Software Quality Control test is effective.

Wyse needs a comprehensive replacement if tgey brick a device as there is no older firmware available ( must be cyrrent?)

Can someone at WYZE please put into plain English #9 INDEMNITY FOR THIRD-PARTY ACTIONS?

To ME, it sounds like if someone wants to put out a class action against WYZE, and if WYZE requires that I as an individual user of one of their products is contacted by WYZE to defend WYZE, I have to pay all legal fees myself.

Is this correct? This can’t be correct is it?

This is worrying to me, and as such has rendered my devices useless because I will not agree to this.

@rodger.werner
I am by no means an attorney, but my understanding indemnity for third party actions (which appear regularly in many contracts and TOS) means if you do something with Wyze products that for some reason causes a lawsuit you will make Wyze whole in their defense of something you did with their product causing them to get sued.
I do not believe this would protect Wyze from class action lawsuits or that it would keep you from signing on to a class action if one arose.

The only example I can think of is in the case of construction a general contractor (Wyze) may require a sub-contracter (user) to indemnify them against losses. For instance a general contractor hires a sub-contractor to do some work, sub-contractors work fails causing damage. Third party sues the general contractor and the sub-contractor having agreed to indemnify the general contractor has to pay any fees associated with the general contractor having to defend themselves against work the sub-contractor did.

Again I am not an attorney, am not speaking for Wyze and hopefully if I am wrong someone will correct me but that has always been my understanding of how that works.

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