Image freezing when trying to view events video

Hi,

Since upgrading all my cam firmware and updating to the latest Wyze version (which I should avoid again), I can’t view events video anymore. All I get when I try is a frozen image (see picture included if that worked) This is for all my 4 cams. Tried the usual, clear cache, clear data, uninstall, re-install, restart the tablet to no avail. It works fine on my Samsung Android 8 phone but it doesn’t work on my Samsung Android 10 tablet.

My next step replace those 4 cams with a more reliable solution.

Any suggestions welcome.

Go with your ‘next step’.

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Hi @FWM Did you try the new Android app 2.14.35 (October 20, 2020)

  • Fixed a bug that caused difficulty viewing the live stream with Android 11
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Hi,

Yes, both my phone and tablet are using that latest version.

Finally managed to have it work on my tablet.

Tried the following and it did not work:

  • uninstall and re-install the app (as well as the usual clear cache, clear data, restart the cams, etc)
  • restart the tablet

Strange but what worked:

  • uninstall the app, restart the tablet, re-install the app, in this order

Thanks.

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That is super @FWM You have the solution!

Restarting between uninstall and reinstall also flushed out the application still stuck in memory. Sometimes a power off, restart is needed to be sure.

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Also, in the future try clearing the cache in the Wyze app.

btw: @FWM if this problem is resolved for you, please check the Solution box.

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