Special thanks to @WyzeDave for taking the time to answer questions from people (even if you ignored all the highly upvoted questions about the Home Assistant Integration already having most of the work done for you already, so there should be no reason not to just copy the opensource code and make it official and fully functional
Original Response: Development is now complete and it is in internal testing with Wyze employees. My guess is that it will be released within the next 3-4 months, if testing goes well .It will be a separate firmware that won’t get updated as frequently.We are 100% committed to getting it done , it might just take a little extra time compared to some other features.Next on the list would probably be the doorbell, but we haven’t really looked at that yet .
@WyzeDS (Employee) as a sub-comment in the same thread:
Original Response: [Release of RTSP for the V3] could be sooner , but we don’t want to overpromise…
In response to someone saying it shouldn’t be a forked firmware as they believed the V3 had more RAM:
@WyzeDS (Employee) as a sub-comment in the same thread:
Original Response: V3 does not have more “available” RAM than v2 . V3 has a lot more features and accessories. The other consideration is the “ongoing” cost of maintaining it.
Original Response: We have dedicated teams that are constantly updating the app . We release an app update pretty much every single month , which is really fast! We are not perfect, but we put tons of time, research, and resources into our app and into our products to deliver on the features users are asking for. We will happily listen to your feedback on what can be improved in the app, and if it aligns with the feedback we are hearing from other users then we will make it a high priority to correct.
As far as product launches go…our goal is to always deliver too good to be true value with every single product launch, and then make that product even better over time. Some Wyze products are better than others.
Original Response: being camera only + extremely low margin is not a sustainable business. We have to diversify our product portfolio. With the chip shortages going on right now if we only had cameras, we would probably not survive as a company . We will continue to diversify into multiple product categories so that we can support all Wyze users long term.
Original Response: There is no quick cash grab here. We are focused on building a company for the long term. we made big investments into more product managers, more supply chain partners, more engineers, more testers, etc. in hopes to build a more complete product ecosystem quickly. Diversifying our products is also really good for the long-term success of our business , especially in times like now where chip shortages are restricting sales of smart products.
Original Response: if we only had smart home products, we might not survive as a company . We will continue to diversify into multiple product categories so that we can support all Wyze users long term. Second, we have a mission to make great technology accessible to everyone! Some products are really great, and with our team’s supply chain expertise, we have unique opportunities to bring them to Wyze users at prices nobody else can.
Original Response:
Original Response: It will likely be a Cam Plus feature when it’s released.
Original Response: we know our customer support has not been great so far . It’s been a hard one to swallow because we are all ex-amazon and know how important this is to building customer trust.we have seen lots of challenges, especially with being able to hire enough customer support agents, which is why our response rates dropped so much. We have been increasing agents as fast as we can, and actually, in the last few months our average response time is back down under 12 hours. That is a much better place, but we’d like to make that better.
Original Response: Good customer service agents have been really hard to find this year during covid. We have been way short on agents as people slowly return to the workforce. Being a CS agent is a tough job that does not compensate as well as it deserves. If you spoke to an agent that gave you bad info, my guess is that they were most likely new and trying to learn about their assigned products. Send us a specific ticket number if you want me to look into something specific.
Original Response: Dark mode has been discussed but we don’t have a timeline yet.Web support is under development, it will be part of Cam Plus. Would you rather have no ads or pay more for products? We currently don’t do paid marketing at Wyze because we price things as low as we possibly can and don’t have marketing budgets. Our only way to communicate the products we make is through email, social, and in-app messaging . I’m open to hearing your feedback on how we can better deliver ads in a friendly way to users without changing our business model. OR maybe we change our business model.We are now experimenting with content cards in the app under the account tab where users can click on them voluntarily.
Original Response: global chip shortage right now. It’s the biggest challenge facing Wyze right now.if you see a product out of stock right now, it’s likely because we can’t find enough chips to make that product. HomeKit, we are exploring an integration with Matter and hope that will be a good solution for HomeKit users. It’s still really early to see what Matter will look like, but we hope that focusing resources on that will benefit the most Wyze users.Dark Mode is still TBD.
Reddit User: How is Dark Mode still TBD? …simply make the background of the app black. Maybe make it a stretch goal for your UI team?
@WyzeDave response: I will tell our design team to get on it haha. I want dark mode too! But as you can see from this thread there are some product issues with our app that we need to fix first.
Original Response:
And Wyze solar panel for outdoor cam, but I think I hinted at these somewhere else.
Original Response: We are working on a new design now. I don’t have a timeline for it yet, sorry!
Original Response: [Buying the sensors without the HMS subscription] will be coming eventually. Hopefully we can do it pretty soon.
Original Response: Starlight sensor, better processor, louder speaker, and other general improvements. Hard to say when it will launch with chip shortages going on right now, but we have a lot of the design done .
Original Response:
You all really want RTSP asap.
We need to make the product roadmap more transparent
We need to do a better job communicating our business and product strategy.
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Seapup
June 19, 2021, 1:01am
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Thank you so much for compiling this for those of us not on social media. You rock Carverofchoice!
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I totally agree with your sentiment. This takes a lot of work, and is very thorough. @carverofchoice is amazing.
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Nice! Thanks, @carverofchoice !
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Thanks guys. I saw how useful the last one I did was for a lot of the mods/mavens to use as a reference to other people with helping out the community’s questions (you guys do awesome work, consider this a part of my thank you to you all for all you do to keep this a good environment).
It definitely is a lot of work to compile it all, but thankfully I can do a lot of copy and pasting to help make it easier and more accurate (I’m not typing it all out thankfully).
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@WyzeDave Dave, for the love of all that is good in the world, PLEASE add app-wide Landscape Mode support for tablets (iPad in my case). The natives are restless, as you can see in this thread . I was one of your very first customers (Jan '18) and brought the issue up very early on, primarily due a disability that makes it extremely difficult to continually rotate my iPad 90°. Others with attached keyboards, etc., need Landscape support for different reasons. Thanks.
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Thanks for this. I read an article on this last night but couldn’t find it this morning.
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).
That takes a lot of effort to put together.