IFTTT Issue

support

#21

Fantastic. Hopefully this gets us somewhere. Thanks for putting in the ticket with Wyze - I haven’t had a chance to do it myself.


#22

Could you please keep this thread updated with the resolution? Thanks!


#23

Absolutely. I’ll mirror anything of use I get over here.


#24

For each of the applets I created for the individual or all camera motion events, I received this error. It appears that motion events with Wyze and IFTTT is fundamentally broken.


#25

I just got my first Wyze cameras this past week. Yesterday I setup IFTT simply to email me if there is motion. Not gotten a single email.


#26

I set up IFTTT with my Wyze v2 camera a few weeks ago and haven’t received one motion email.


#27

Same here. Ifttt alerts (email or sms) have never worked. Tried on both Wyzecam V1 and V2.


#28

It definitely all worked when I first set IFTTT up within a day or 2 of Wyze announcing it. Now… nothing.


#29

I haven’t gotten any response from support on my ticket since I responded to them Friday morning with a deeper explanation of the issue and a link to this forum post. They asked for a log from my app, which I hesitated (and ultimately decided not to) to give since I know the issue is not on my side and I don’t know that there is a way to see the log and what it says. Hopefully they are not ignoring my ticket now because of that.


#30

I have added a few more things for test and some work reliably and some never as follows:

  • Upload a video for one or all cameras at a certain time after each hour - working almost every time
  • Upload a video when I get close to home (geofencing) - working
  • Turn off motion detection for one camera every day at a certain time - working
  • Turn on motion detection for one camera every day at a certain time - working
  • Alert to a Gmail account - FAILS every time

I would like to test uploading a video to Google Drive, but could not figure out how to do it.


#31

So I just started getting motion detection emails for the first time since the problem started. Fingers crossed it doesnt go down again.


#32

Same here. Started working just a few minutes ago. No, I did not do anything to change anything (I was driving, so I hope not)!

 


#33

Same here. Just started working. Let’s see if it keeps working.


#34

Not working for me here in So Cal … I’ll check again later/tomorrow.


#35

Still no motion detection email or sms here. But I did try the record a video every hour trigger. That one appears to fire properly.


#36

I think it may have gone out again. Mine started working at 8:38 pm, i got a lot pf notifications (my locations are active) and there was a failure in the ifttt activity log at 9:16 pm. Havent seen any since then.


#37

Like werewolf, mine worked briefly last evening, and then quit again.
(this is for send motion alert to a G-Mail account)


#38

I really wish that the Wyze team should simply admit that there is an issue and provide a timeline for resolution instead of leaving customers hanging and wondering if/when this important feature will work. It’s OK to have something broken, updates would be greatly appreciated for all users!!


#39

Seems to still be working for me as of right now (3:10 PM EST) june 6, 2018.

But I 100% agree that Wyze needs to be honest and explain and fix this issue…


#40

I’m still having problems with IFTTT - especially with turning on/off push notifications. I have a mix of v1 and v2 cameras.

 

What I have been trying to do is turn off detection and push notifications when I come home, and then turn on detection and push notifications when I leave home. I tried it initially using geofencing (when I entered/left a specific area) and it worked intermittently. I then set it up so that it would deactivate/activate if my (Android) phone connected to my home wifi.

 

The turning off/on of the detection seems to work most (but not all) of the time.

The turning off/on of the push notifications never seems to trigger.

I have not tried sending emails or sms.