I want a straight answer from Wyze please

I’d like to know if Wyze Cam v1 no longer have tech support from the company. The firmware hasn’t been updated in close to six months and my problems still exist.

If that’s the case, just tell me and I’ll upgrade to two more new v3 cams. We have idiots roaming nearby neighborhoods stealing catalytic converters and seeing movement every three seconds doesn’t help me if it have to report something to police.

So just tell me, Wyze. I don’t need trolling or jokes or smart comments from anyone here. I’ve posted repeatedly and basically begged for help with this problem and Wyze doesn’t want to answer. So now is your chance to get me to make another purchase from you. Tell me if I should chuck my v1 cams in the trash, or if they are still worth anything. Thanks.

Upgrade to v3, the starlight sensor alone is worth the upgrade. Most companies eventually stop updating older models.

Please don’t post in this forum if you will only accept answers from Wyze employees. That is not how this works. They very rarely post. Contact tech support.

So we’re supposed to post to share gossip or recipes or something? I have to disagree with you—Gwendolyn from Wyze has been on the forums answering questions for others. She just doesn’t want to tell me that their v1 cams are dead to them as a company. Because there’s no other reason for all of the posts about the three second gap on SD card playback to go unanswered for months.

No, we’re supposed to try to help each other out. That’s what we do here. But you said you don’t want that. There are dozens / hundreds of posts here every day. Gwendolyn is one person. She is not obligated to answer anyone here. You can try direct messaging her on the forum. Again, please don’t post publicly if you don’t want public comment or attempts at assistance. It just wastes everyone’s time including yours.

Of course if it’s just venting then fine, carry on. :slight_smile:

The V1 camera is still supported. What specifically are your issues?
This is primarily a user forum, it’s not constantly monitored by Wyze support.
You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support (click “submit a request”)

While it is primarily a user to user community @WyzeGwendolyn does try to answer as much as possible. I have asked about continued support for v1 cameras in the past and was told they will be supported for issues and security patches but new features cant be added to them because they just are not powerful enough. If you call support they should be able to help you as they are still supported.

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well. I appreciate the theory folks are stating that they are supported and will get support from Wyze. however. I have contacted support (issue is the dreaded iPad 1/3 fps with v1 cameras – I was apaprently at least luicky and the issue went away for me for a few iOS app revs). and nothing from support. have supplied then with all of the logs and screenshots they have asked for.

The issue was corrected in August of last year, but returned with the next update. That’s why I want to know what the deal is with the cams because I don’t think the problem is there, but rather with the iOS app.

I did call support and the problem was logged and supposedly I’ll be hearing from them about any resolution.