I need help!

Sophie_Belle · October 20, 2020, 12:03pm

Hi! I’m Sophie! I need help connecting my Wyze band. It connects when it finds it. But it doesn’t pair what do I do??

joncogar · October 20, 2020, 8:33pm

With your phone wifi and band on. Restart/ reboot your home router

dr.know · October 20, 2020, 10:38pm

Hi @Sophie_Belle! Is the iPhone bluetooth turned on? Here is some more information:

Sophie_Belle · November 6, 2020, 12:13pm

I did that it still doesn’t work

dr.know · November 6, 2020, 3:14pm

When you went through the setup guide, step by step, at which step did you not get the anticipated result?