@Hoot, I am listening, and I agree. But I don’t really matter.
I’m not sure you will find anyone in this forum, to include the Mavens, Mods, and Wyze Staff, who will praise the effectiveness of the outsourced Wyze CS. As I posted elsewhere, I am still searching the forum for the “Phenomenal Customer Service” thread.
As for the effectiveness of their products… Wyze has effectively shot themselves in both feet across the board on the HMS, CamPlus Lite, WCO, VDB, Plugs, Notifications, AI… Where will the list end.
If my experience were like yours, I would be directly tagging the Wyze Team in DM and topics to request intervention to get your second hub taken care of.
https://forums.wyze.com/u?group=WyzeTeam&order=likes_received
If that proved fruitless, I would tag a Mod in DM. They have the unique ability to activate the bat 
signal to Wyze on some special circumstances and they are responsive to posts whereas Wyze only has limited users on the forum.
https://forums.wyze.com/u?group=Mods&order=likes_received
Just to provide you with a small ray of hope 
, the beta test of the new Hub Firmware SOFTWARE is proving effective at fixing what was reported by Wyze as a HARDWARE limitation in siren volume. I know, 
. But it has been reported that it is louder so long as they can hammer out the other bugs.