Hub isn’t saying “Ready to Connect” amymore

Hub doesn’t say “Ready to connect” when I clicked on add device. The hub wouldn’t find the water leak sensors even when I had the sensors right next to the hub. The hub is still working with my wyze lock and cameras. Any help would be greatly appreciated. Thanks

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What is the firmware version of your hub?
(check settings and device info)

It’s up to date

Thanks. There have been issues with connecting sensors to that hub firmware version on some hubs. Wyze is working on a resolution.

For now I would recommend contacting support as they should have the latest information on what some people have done to sometimes resolve this:

I have heard that some people have success by rebooting the hub, but I have not tested any solutions out myself.

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I was in the same boat, on advise from support, I deleted my hub and tried to add it back. This would mean adding back 30 devices, but I was willing to give it a try.

Now, I cannot get my hub to say Ready to Connect. So, I have a silent hub. I cannot add back the hub itself. Waiting on support for a potential solution.

Was your hub still functioning properly before you reset it or able to add new devices?

My hub wouldn’t allow me to add devices beyond about 12 - all door/ window sensors. The voice stopped saying ready to connect.

It was working with those 12 devices. Support said to reset, then the hub went offline. Support said delete and add back, that’s where I am at.

Damn. Hopefully they fix this bug!

Yes, right now I have a paper weight hub and no security system…

Support is indicating the cannot add devices to hub issue is a known problem. They told me to submit a log, sounds like they are working on the fix. I was able to add all 30 of my devices prior to the last hub update, so the update seems to have broken something.

Meanwhile, I was able to add my hub back and get it online. Just kept trying reset button, then for no reason apparent to me, the hub says ready to connect. I was able to add 3 devices to the hub so far. Will see how far I can get adding the remaining. But, I don’t think I will delete my hub again, at least at this point.
Very frustrating…

Hopefully they hurry up and put another update out

Yes, hopefully not breaking something else in the process.

I have the same experience. I was able to add about 20 of my 30 devices back to the Hub before it would stop responding to request add additional sensors. It does appear to happen with the lastest firmware updates. I wish there was an optional to rollback firmware update.

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