I am so incredibly angry that I cannot just email this question to Wyze. The only support option is to call. I can’t talk on the phone right now. How does Wyze assist the hearing impaired? Everyone has to register at a forum to get text based support from a “community” instead of from the actual company they are TRYING to give their money to?
I ordered two cameras and a base station via the Wyze website. My spouse set up the first camera on our front porch. In that process my spouse downloaded the app and made an account. Now apparently the camera is attached to only my spouse’s account. I didn’t realize that this was an issue until I purchased a CamPlus license just now and the app is telling me I can’t apply the license to the camera my spouse shared with me. I bought this camera, it is six feet away from me on my own front porch, but I have a useless license now? Why is this not easy? How is anyone in a “community” going to help with an account issue? Why do I have to be able to speak on the phone to get help??