Home screen shows online camera(s) as offline


#1

Using three wyze cams right now, it seems like at least one is always listed as offline on the home screen in the android app.

They are all online, click on it and it will go to a live feed.

Restarting the app, restarting the camera, no change.

This problem floats around among different cameras, not always the same one.

Any suggestions?


#2

I believe there is a current glitch in the IoT process which reports the camera status and Wyze is working on that. If you continue to have trouble…

This forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you contact Wyze Support for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them that it’s already resolved.