Mine has shipped (to arrive 4/14/21), but I haven’t received any email despite already shipping last week. I am curious if there is a pattern though. I am wondering if anyone is willing to share the following to see if we can figure out where the bug pattern is:
- Did you get the activation code email, or not (please reply either way)?
- Did you order on launch day (the first day) or later (and how much later)?
- Did you order the Yearly or monthly HMS subscription?
- Did you order just the core starter kit, or did you order extras too (more sensors, extra keypad, etc)?
Me = 1. No, 2. Launch day (I think), 3. yearly; 4 extras
@WyzeRyan I am wondering if there is a pattern, such as that people who only ordered a core starter kit got the email, but those who ordered other extra stuff, and got their order split up (like mine split up to send the core kit now and the other extras later) didn’t get flagged in the system correctly to send the email when the starter kit was split up from the rest of the order. Because my HMS subscription is still in the split order with the extra sensors, but the core kit was split out to mail it earlier than the rest of the order, so maybe the system hasn’t sent my email because the subscription was split to wait for the other sensors. That’s my theory. Some of us might just get really delayed emails that come after the rest of the order is fulfilled if it is tagged to send out when the HMS is fulfilled with the whole order.