I recently switched my HMS subscription from monthly to annual and planned to get a refund of my core starter kit per this section of the HMS FAQ:
Can I switch from a monthly plan to an annual plan?
Yes, you can switch between plans any time. Even more, we will refund the price of the Starter Core Kit if you switch from a monthly plan to an annual plan.
This is the response from support (Ticket Number 1272109):
Thanks for reaching out regarding a refund, My name is Tim and I’ll be happy to assist you, we can’t process the refund for the starter kit since the order was already placed and then later switched to the yearly plan, also the promotion for the free core starter kit has ended
Someone from Wyze needs to step up on this…