Other than the instructions in the app and this support link: https://support.wyzecam.com/hc/en-us/articles/360037908631-Base-Station-Setup-Troubleshooting
### First steps to try: 1. Make sure you have the latest version of the Wyze app [here](https://support.wyzecam.com/hc/en-us/articles/360033993432-Update-Wyze-App-to-the-Latest-Version). 2. Make sure you're interacting with the right Base Station if you have more than one. 3. Verify the status light color to make sure the Base Station is set up and functional. It should be solid **blue** . * Once the status light is solid **blue** , try the set up process again. ### If the Base Station is still not discoverable, make sure: * The Base Station has power. * Your network has an internet connection. * Your mobile device is on the same network that the Base Station is trying to connect to. ### Finally, try setting up with a QR code instead. 1. Repeat the steps 1-6 on [Wyze Base Station Setup Guide](https://support.wyzecam.com/hc/en-us/articles/360037538072). 2. On Step 7, tap **Scan with QR code instead** , then **Scan QR code** . 3. Locate the QR code on the bottom of the Base Station. 4. On the next screen, use your mobile device's camera to scan the code. ![WCO-base-qr_code.png|367x180](https://support.wyzecam.com/hc/article_attachments/360058979792/WCO-base-qr_code.png) * QR code not working? Tap **The QR code isn't scanning** and manually enter the Base Station's MAC address. 5. Tap **Go to WiFi selection** , then select the network that looks like " **Wyze_bind_xxx** ". * No password is required to connect to this network. * We suggest you turn off your mobile data (4G, 5G, or LTE) to optimize your connection to WiFi.
Are there any additional troubleshooting steps that anyone is familiar with to connect to the base station? Every step has failed for me, but I am able to see and connect to the BIND_XXX wifi network at the corresponding step, however it fails to find the device and I am unable to continue with the setup.
I put in a ticket and submitted logs 8 days ago, but am hoping to tinker with it more until I get a response from support.