On Wednesday, May 11, 2022, 11:54:13 a.m. CDT, Support firstname.lastname@example.org wrote:
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Your ticket (2045452) has been updated. To add additional comments, please reply to this email.
Jhasua P. (Wyze)
May 11, 2022, 9:54 AM PDT
I contacted Wyze TWICE through different methods(phone and chat) and told you that someone placed an UNAUTHORIZED $324.72 order for a robotic vacuum and I alerted you to this but Wyze took no action and that order still is on my account:
Order history |ORDER|DATE|PAYMENT STATUS|FULFILLMENT STATUS|TOTAL|
| — | — | — | — | — |
May 4, 2022|Paid|Fulfilled|$324.72 USD|
WHY isn’t WYZE company (can hardly call it that) taking SECURITY more seriously instead of blaming the victims ?
I notified you about this unauthorized order WHILE IT was still pending and had not shipped, but you did NOTHING…WHY?
This is going to be DELIVERED TODAY to the scammers and WYZE apparently couldn’t care less, because they have not stopped it:
TAKE THAT FAKE ORDER OFF MY ACCOUNT AND STOP SENDING ME MESSAGES ABOUT IT.
If this whole thing is just a screwup on WYZE’s computer records system, then they might not cancel this order. But WHY is it still on my account and WHY is it addressed to MY NAME with the scammers address? If this is the case then what would keep WYZE systems from being breached…NOTHING. HEY, that’s an idea, lets have lax security and no verification on our computer systems so that all our customers data can be stolen and the crooks can listen into every Wyze cam on this planet…great idea!!
NEITHER ONE OF THESE TWO ADDRESSES ARE WHERE I LIVE:
2306 SAND PLUM DR
KATY TX 77449
20911 Wheat Snow Ln
KATY TX 77449
I DO NOT OWN THIS CREDIT CARD:
ending with 2430