I am having trouble with my Cam Pan again. I had extensive trouble with it before, and seemed to get it figured out with the help of some great people here, but here I am again. Same camera. Similar issue.
It’s getting frustrating. All I did was get a new cam pan mount, and mounted my cam to it. I changed nothing about how the cams were connected. My cam pan is inside, and I have one v2 chained to it. Everything has worked without an issue ever since the last issue got resolved. Nothing at all has changed with the physical configuration. For reference: Can't run setup on Cam Pan
So, here’s what’s happening. I mounted my cam pan on the new wall mount, and plugged everything back in. Same exact issues with running setup as before. The only difference is, this time it says my firmware is up to date, so it can’t be that. The camera eventually starts flashing yellow, but then it immediately and irritatingly starts the calibration spin, and it won’t accept the QR code while it’s spinning. When it stops, the light goes solid yellow, and setup halts. Why the camera would be set to calibrate/spin during the point when it needs to scan the QR code is beyond me.
Eventually, after trying to time the setup button between the calibration spin and before the solid yellow light, I succeed at getting it to take the code. However, it always 1) tells me “Specified network name cannot be found” (which is obviously incorrect, I’ve triple checked the SSID and PW) and then 2) confusingly tells me “Setup complete” about 30 seconds later. I name the camera and let it load, and see the view from the camera.
What happens next is the most confusing part. I am getting around 100 kb/sec, but when I go to try to pan the cam in any direction, I watch the bitrate immediately plummet to zero. This will also happen in less than 30 seconds if I touch nothing. The camera then becomes unresponsive, tries in vain to reload, and then eventually gives me an error code 90. It really shouldn’t be telling you “unstable network” when the network is high speed and completely stable. That’s what gets frustrating, getting all of these error messages that are inaccurate and unhelpful. Once I get the error code 90, the camera shows “unavailable” in the dashboard.
And that’s it. Completely unusable. Remove the camera and try the setup process again. Wash, rinse, repeat. Incredibly frustrating.
For what it’s worth…
- The SD card was removed.
- Cam is about 15 feet from the wifi router.
- I made sure to use the same cable, and I also tested it with the cable that came with the mounting kit… same results for both.
- I did the factory reset (https://support.wyzecam.com/hc/en-us/articles/360022610052-How-To-Basic-Troubleshooting) but it does nothing. Holding the button down for 10 seconds, 20 seconds, even 30 seconds results in no change to the camera’s behavior. There’s no way to know if the factory reset has initiated, but I’m guessing it didn’t.
- My Wyze app is v2.4.82
- My Cam Pan is firmware v126.96.36.199
Can anyone tell me what’s going on here? It really shouldn’t be this difficult to setup up one cam, and it REALLY shouldn’t be an issue if all I’m doing is essentially unplugging it and plugging it back in.
Thanks for reading, and thanks for your help!