I am trying to set up 4 cameras in a woman’s home who has dementia. I have followed all of your instructions but cannot get the cameras set up. I am certainly tech savvy. Now I find there’s a 5-7 day wait for help. This is unacceptable “customer service”. If there’s a 5 day backlog to get some help, it seems to me your product has some serious issues. That you boast “our team is available…” and cite hours and days but really NO ONE IS HOME and there’s no one to call and I have to now wait 5-7 days to try to get these cameras working is really pathetic. I am not happy. Can anyone blame me? To go over this:
I have: removed the clear plastic cover from the camera, I am on a 2G network, I push the button to get the blinking yellow light flashing quickly and get the voice prom. I open the app. I go so far as to re-enter the correct Wi-Fi password and nothing happens. So yes, I am criticizing THE IDEA that ‘customer service’ means a FIVE DAY WAIT!