I’m going to ask for your help again. If you’re consistently having one of the following connectivity issues,
- stuck at 1/3, getting error code 90 or -90,
- bit rate dropped to 0 kb/s
- only able to view the live feed on the local network (not remotely)
- have to power cycle daily to keep connected
and you’re willing to work with us to get it resolved, please let me know. The troubleshooting may take up to 10 to 30 mins including pulling app and firmware logs, downloading test app, flashing test firmware.
Connectivity issue is difficult to fix and can be affected by many factors so we need detailed logs to identify the problem. Current official apps and firmware only contain skeleton logs for connectivity issue.
If you’re having one of those four issues above, please send me an app log.
How to collect App log:
(you can take app log after failure, no-connect, hang, or crash)
Go to My Account->Help & Feedback->Feedback
Fill in brief information like an email’s subject and body. Phone contact info is optional but preferred
At the bottom of the form, there is an option to include log. It is default to be on and please leave it on
When you click ‘submit’, your email handler will pop up to send the log files to firstname.lastname@example.org.