So they sent me a replacement and it didn’t fix anything. They then had me try using the audio cable instead of bluetooth and no change. They then had me try pairing to another device and no difference. The latest rep said that she tried to replicate the problem and he couldn’t.
Today I received this in an email:
"We truly appreciate your time and effort in trying to get this sorted. Upon further investigation, wind cancellation is not supported yet on the headphones. I will make sure to test mine on more open areas to test this headphone.
Rest assured though that our Engineering Team is already aware of these reports to ensure that this will be taken care of."
–Well, that was a waste of about 10 emails and lots of time.