Headphones switching to transparency mode randomly

Hi all, having a strange problem with my headphones and have tried rebooting them, updating firmware, etc. as suggested by Wyze support.

The problem: the headphones will seemingly at random switch from noise cancellation mode to transparency mode. The voice saying “transparency mode” does not happen, and the audio does not disconnect, it just suddenly and inexplicable changes (I can tell by the amplified background noise of course). When I hit the mode change button, it will change back to noise-cancellation mode (including the voice indicator).

Has anybody else experienced this? Any suggested solutions? Thanks very much.

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I had this happen last night. Thought at first it was because I leaned on them and hit a button, but like you said,. No voice.

App said it was off (despite being on) but turning on then off turned transparency mode off.

Thanks for letting me know I’m not crazy and alone in this :slight_smile: the problem is still happening for me, sometimes very often, sometimes pretty rarely. Still no ideas as to what to do.

This happens all the time for me. Do you have your headphones connected to multiple devices? Seems like this was the issue for me but I don’t have any long term solution. I setup the headphones first to my iPhone using Wyze app. I also paired to my Mac, so when I’m listening on my Mac and when I get a notification on my iPhone that makes a sound it seem to switch to the iPhone and back to my Mac, When this process happens, seem like it goes into transparency mode. However, frustrating part is that it doesn’t happen every time. The work around I have is to disconnect manually from my iPhone when I’m listening on my Mac.

I have this same issue. Exactly. I have sent logs to Wyze support but they don’t seem to be doing anything about it. This has been going on for months and it took me a while to realize it so it most likely has been going on the entire time I’ve been using these. It’s a real pain and it does happen all of the time.

Okay, so I just got off chat with support. It took a while but in the end I was told that this is a know issue and ‘maybe’ it will be handled in the next firmware update.

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Thanks for the update. I had a few messages back and forth with Wyze support several weeks ago that were really just unproductive and I don’t think it was a known issue at the time. After waiting several days for each support response, I finally gave up when the suggestion was to make sure I took the stickers off of the headphone cans :confused: :confused: they did send me a replacement which has been working perfectly, so I thank them for that.

I really hope the issue is identified and fixed, it was driving me absolutely nuts.

I’m still having this issue but it only seems to happen after powering on and connecting to my phone and work laptop. It usually occurs after 5-7 minutes of being connected. Once I flip it back on it rarely occurs again. Glad to see it wasn’t only me.

Hopefully they get this sorted…it’s damn annoying.

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