I’ve been having the same problem since getting mine, but only when connected to two devices (my laptop and my phone) at the same time. I disconnect from my phone, and audio is fine (I’m usually trying to game or listen to music via laptop). Having to constantly disconnect my phone is annoying, as I’d like to be able to receive a call from the wife or something while at my computer easily and the main reason I purchased the headphones. I haven’t yet submitted a ticket or anything to wyze yet, wanted to get some more data collection done as far as seeing if the problem is limited to PC/Android dual connect or not just haven’t gotten around to it yet.