Having trouble with detection and motion

#1

my pancam was working flawlessly but recently i’ve been having several issues:
1/ motion tracking is sometimes turned off, when i check on it or is fails to track me.
2/ detection zone changes: the camera either finds itself a new direction it wants to look in or the detection has rezoned itself.
3/ most disturbing is some motion is not being detected or uploaded.
i have a pretty thorough grasp on how this camera works and what settings produce what results, so i’m wondering if there is a larger technical issue or it has recently become a bum camera?
4/ detecting motion when the camera is moved.

#2

I would definitely recommend getting in contact with our support people. There’s a few things that could lead to these symptoms and it’s possible that you may need a replacement. Here’s a link to get in touch with them!

https://support.wyzecam.com/hc/en-us/requests/new

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