Greyed Put Playback button on Wyze App

I have an SD card in my Wyze Cam v.2 and used to be able to view 12 second loops of captured footage. Now the playback is greyed out. (See photo) I know the SD is working since it records and formats.

Has the playback been disabled? I searched the forums and saw nothing that can help.

Any suggestions or resolutions are appreciated!

They’re working on it.

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Not sure what you tried, I got mine working by Formatting the Card, the turning off the SD Card option, Reboot the Camera, logout of the app, restart the device, log back into the app, live stream the Camera and go to settings and turn on the SD Card option and wait for it to record something. It seemed to work then.

Something to try.

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“ Not sure what you tried, I got mine working by Formatting the Card, the turning off the SD Card option, Reboot the Camera, logout of the app, restart the device, log back into the app, live stream the Camera and go to settings and turn on the SD Card option and wait for it to record something. It seemed to work then.”

Just tried this and did it in the exact sequence you posted.

Did NOT work.

@Customer is correct. This is a bug Wyze has acknowledged.

In addition to the link Customer provided above, there are several other threads discussing this:

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I’m having this issue with the Flodlight with V3. Playback greyed out.

I have 5 cameras and they are now all greyed out. I’m not impressed Wyze!

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Good grief Wyze…get your act together!!! This is NO WAY to run a business!

New update from Wyze in this thread:

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This is definitely a high priority for us the user. It means if something happens on our houses and we are depending on these short clips for our security we could be at risk or a bigger problem. I still can’t access my event, all gray out on play back button.

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That button on the cloud event is the most direct access to the time on the SD card local storage footage, but it’s not the only access. If you view the cloud event then look at it in landscape mode, does that link to SD card footage still work? You can also take a mental note of the time of the event then go to live view of the camera, then click the playback at the bottom, then use the time line to find the time you took note of previously.

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I checked today and the button is no longer greyed out for me- how about the rest of you?

Works here