Hi. I got an email saying " If you currently have an open ticket with a Wyze Wizard, please reply back to that ticket with this ticket number 178649. " …but how do I get to my Tickets?? Thanks
Did you submit something to support? Or is that an unsolicited email you got? Need more context. Thanks!
“Why do my Wyze Plugs go off-line if they have not been turned on for a bit. Very unreliable. I am not buying any more of these until this issue is fixed. Zwave devices FAR more reliable. My friend Dave also bought some of your Wyze Bulbs…he set them to come on nightly at 8pm. He came home tonight and 2 of the 3 bulbs had not turned on. He had to unscrew them and screw them back in. Really bad.” …contacted support with that, got the email back with the Ticket # above. Don’t know how or where to proceed with this.
I am guessing they stated the above because you mentioned two seperate issues in your email and I am guessing they wanted the issues to be linked to this ticket. The only way for you to interact with the tickets are to reply to the emails that are sent to you, or contact support via chat or phone.
The first sentence is “Please note that this email address is not monitored.” then "If you currently have an open ticket with a Wyze Wizard, please reply back to that ticket with this ticket number 178649. This will help us get your log to the right place. " …soo, I don’t know how to follow up in I can’t reply to the email or find the Ticket,
Aahhhhh… so you submitted a log then? Through the app?
A log is like a “black box” file that you can submit to Wyze for them to reference while troubleshooting you issue. A log is not a ticket, you have to contact support to start the ticketing process. Then once that’s done, they pull the log and use it to troubleshoot.
The bottom half of that email you received tells you how to contact Support and what to do if you don’t already have a ticket, which it sounds like you don’t.