so tonight I got a notice to update my new headphones firmware. this update ( mainly because it appears to be fairly large and is connected and delivered to the headphones via Bluetooth) says it can take up to 30 minutes even though it only took a few minutes. so I can imagine many like me getting distracted easily.
I did the update on 2 sets of headphones and each time got an “update failed” notice. I’m writing this as notice to new users or people that may have not run into update failed notices before. Don’t worry. if you got this notice after attempting to update just go into the apps Account.>firmware update page and check your headphones firmware. check to see if it is up to date or shows and update available. even thought I got a “failed” notice, here is what my page showed. the 2.1.112 update went through.
we have run into this in the past of doing an update on cameras and other devices and getting a “failed” notice only to find that the update did in fact go through. this has lead to frustration from users thinking the update didn’t take and forgetting how to check things in their frustration. because I got the notice twice I figure there are others running into this and maybe I could forewarn them.
the headphones alone have attracted many new users to wyze and hopefully this can help them if they run into this small hiccup.