Ok ok, so, I love Wyze, let me get that out of the way, and this isn’t so much a complaint thread as it is a cautionary tale for the folks at Wyze.
I get it, people complain about shipping costs. They don’t like seeing products that are 19.99 cost half as much to ship. I get that. But, you need to balance this out. Specifically for the more expensive items where shipping cost can be eaten or included. Currently, I was one of the first people to order the new Cordless Vacuum. It shipped with the first shipment on Aug 17th. That shipment, today was delayed again. Here is the trip this thing has taken due to FedEx “Smart” Post, which is likely the way that Wyze is dealing with “free shipping”.
So I mean, I get it, free shipping on stuff that is maybe under 1lb, or cost less than it would cost to ship, totally cool. But when you have large items, smart post is a TERRIBLE idea. I’m not sure it’s even 3rd or 4th class mail.
I guess if you look at that shipping manifest/list and see how your shipments are handled, you can evaluate if you want to add the option to ship things with REAL shipping, not “FexEx Drops it at the Post Office for you”. I can’t imagine I’m the only person that experiences issues with shipping, and I get that it’s not in your control. But giving me the option to pay for real shipping on a product is certainly in your control.
You have to imagine that this trip wasn’t gentile on the product either, might want to think about that when/if folks report damaged goods.
Just my 2 cents. Overall Wyze is great, but I don’t like this move to free shipping on EVERYTHING. Offer paid 1st class for expensive items please. And give the option for pre-orders when they come in for different shipping speeds at the customer cost.