Forum Feedback Thread!

Welcome, @devabob! :slight_smile:

Unfortunately, this is a user-to-user forum and not a support site for Wyze. Wyze has a presence here, but not the support arm of Wyze. The best way to contact them is by phone at (206) 339-9646 Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT.

Thanks!

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This is a great forum, lots of good people who offer a great deal of technical knowledge, and the support staff is friendly and helpful. I do however have some feedback for improvement based on a recent incident:

  1. State explicitly in the Community Guidelines that this forum is not for political discussions and insults. Some people have sneaked in disparaging comments about an entire section of the population. This should not be tolerated by Wyze as a business and in this forum (or anywhere for that matter). This forum should only be about Wyze products. It should be inclusive and welcoming to all Wyze customers regardless of their political affiliation or non-affiliation.
  2. Moderators should apply the rules equally, fairly and objectively. There should be a system in place for appeals and reviews to ensure non-bias, fairness and non-targeting.
    Keep up the good work!
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Good write-up. :slight_smile: There are actually some rules to that effect already in the Community Guidelines:

  • Keep posts relevant to Wyze.
  • Do not post political rhetoric
  • Avoid name-calling
  • Avoid personal attacks
  • Be civil. Don’t post anything that a reasonable person would consider offensive, abusive, condescending, advocating for violence, or hate speech.

If you see discussions that make you uncomfortable, don’t reply to them, flag them below the message. Check “Something Else”, and explain what you think is wrong. It is helpful if everyone participates, as the volunteer mods are not always able to review every post.

Thanks! :slight_smile:

More info here:

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Cheap shot

So are you the person they are talking about?

Let’s just say I have a history with him. He made accusations about my posts that were unfounded and untrue. Carverofchoice can verify this

I wanted you guys to know that I absolutely LOVED your business model when I bought my two indoor cameras. Since then though, I’m disappointed at how you have evolved.

My house is nearly 100% smart now, with your competition’s hardware. I was looking for a door lock today, and made sure I looked at everything except your hardware for my solution.

Why? Because you offered us an option for cameras, but you would not allow us to use your cameras for our own home security projects. Maybe you offered at some point your custom firmware, but you ignored many people’s plea for updates and help with that firmware.

I understand, you need to make money, and using the cloud to do that is viable for that. I just wanted you to know that it cost you a customer today however.

Thanks,

Gary Rubin

We crawl then we walk and eventually we run…

Growth can be painful. Each new start up company will stumble through their pubescent Years as they grow into adulthood. Some wander around in the dark until they eventually fall into a hole or are devoured by competing companies that have chosen a different plan to move forward I hope and pray that Wyze steps back and looks at their plan and figures out what they’re doing wrong we, as users already know.

I still believe in them and I think that they can turn it around everything that they put out so far has a good hardware build it’s the firmware and software that seems to need a lot of help.

I get a queasy feeling in my stomach every time they release a new firmware wondering what I’ll lose capability wise for what they give me in return.

Factually, every investor (buyer of their product) has a vested interest in the company I’m going to hang around and hopefully be around when they turn it around.

A post was merged into an existing topic: Sync time fails on all V2 cameras

A post was merged into an existing topic: Wyze DashCam

A post was split to a new topic: Wyze Night Light

Did anyone answer your question?

If they are not in Wishlist of Roadmap, then no, they aren’t, lol.

And only roadmap has any immediate probability?

I noticed, starting several weeks ago, that the “tracking” option for discussion threads no longer works for me…ie, threads that I am “tracking” no longer display a new reply count on my user icon on the upper right hand corner of the webpage, nor show new activity when I click on the icon. I can keep abreast of new postings when I switch a thread to “watching” mode, but then I get the corresponding emails too, which I don’t want. Anyone else experience this?

Tracking should only notify you on your user icon in the upper-right corner if someone mentions your @name or replies to one of your posts (like I just did).

Watching will notify you on your user icon if anyone posts anything to the topic.

You can turn off emails in your preferences. User Icon > Preferences Icon (far right at top) > Preferences (on drop-down) > Emails.

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I have NO idea on how to introduce a potential product description that seems to match your engineering capabilities. Feedback? doesn’t seem to fit. Forum? doesn’t seem to fit… etc.

Hey Mike, does Wishlist cover it?

Or do you want to do business with Wyze?

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Can a public Topic be created with permissions that allow two or more members to edit? Thanks!

It’s technically possible, but the required Discourse plug-in is currently a work in progress. I.e., even if our Admins allow this functionality, the forum software isn’t ready for prime-time. Stating a good use-case for shared edits might sway Admins once the plug-in is ready.

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Thanks @seapup!


Separately…

If anyone is plagued with captcha’s on sign-in to this forum, I recommend trying the sound option. You only need type in one complex word that you hear (out of several) to pass muster.

The image thing is a PITA, imo.