are they still doing this? I just tried in support chat and they told me no way.
If others are having luck, maybe I should just open another ticket? Or try to post to specific people; I saw someone mention @WyzeGwendolyn etc.
FWIW, this is exactly what they told me:
"Thank you so much for waiting. My apologies if your sensors are not working anymore and we would love to replace them. Unfortunately, the v1 Wyze Sensors are no longer in production and we cannot issue replacements at this time. We apologize for any inconvenience this may have caused.
The v2 Wyze Sensors that work with the Wyze Home Monitoring Service are currently available for individual purchase if you are interested.
My apologies but we are not able to replace v1 with v2. Defective products will be replaced with a new model, a refurbished model of equal value or, if both are unavailable, the model nearest to the original model’s form, functionality, and performance."
I am kind of surprised since I would have expected this to count as a defect–and I thought v2 was the new model, but he told me no dice.