Hello, hello!
Here is this week’s Fix-It Friday follow-up! As a reminder, this Friday will start the callout for new Fix-It Friday submissions. So please start thinking about what bugs you want to send in for consideration or vote for!
But in the meantime, let’s get started with this week’s update!
Forum - Cannot select Wyze Cams when building Alexa Routines in the Alexa app
The Alexa team has told us that they have an update going out to the public around June 10th that will resolve this problem. Thank you for your patience! We’ll ask for confirmation that this issue is resolved when the update is available.
Forum - Person Detection for Cam Plus Lite can’t be used in Wyze Rules but did work for Legacy Person Detection
The 2.32 app that includes this capability is expected to reach external beta this week. Keep an eye out for it if you’re one of our beta testers!
Core - Cam Plus Person Detection is turning off for people. One person reports a factory reset resolving the problem
We’ve been waiting for logs and other reports of this to come in for Fix-It Friday but haven’t been seeing any come in. If you see another community member experiencing this, please send them over to read this and lend a hand! Or just link to their post and we’ll follow up. If we don’t get any communication about this issue by next week, we’ll remove it from the update list.
Here are the log submission instructions again in case you’re experiencing this issue:
Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone that you ran into the problem will help us locate the relevant area of the log more quickly!
Reddit - Wyze Video Doorbell Pro view automatically rotates in the Wyze app even with the phone locked to portrait mode
This is another one that should be fixed in the 2.32 app going to beta soon. Keep an eye out for it if you’re one of our testers and please let us know if this resolved the issue for you!
Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream
We are still working on the firmware fix for this issue. We had a version but QA found some blocking issues for it so we’re working on a new version for internal testing. Thanks for your patience!
Discord - Wyze Headphones no longer use auto-pause but the headphones go into Transparency Mode still when laying down
We’re working on this! Our Product Manager is speaking with the manufacturer about this issue.
Let’s Take a Look at Some Previous Submissions
Wyze Sense Hub firmware 4.32.8.213 causes issues with Rules and notifications or frequent rebooting
We’re looking into similar issues but haven’t found the exact resolution. These are linked to notifying not working properly. We’ve made some progress and we’ll be doing internal testing on a build that hypothetically addresses some of these issues.
If you have a sensor that isn’t pairing but the “Ready to Connect” and then “Timed Out” prompts are still happening, we would really appreciate you sending your sensors and hubs back to us through our support team for examination. Your hardware would be replaced in this case.
Wizard chat ends when navigating to the main app page
We had a meeting with Zendesk and things are progressing nicely. We’ll be able to add SMS support earlier than expected and we’re still working through the asynchronous chat.
Audio out of sync on saved videos
We’ve been testing a fix for this internally and it’s looking promising! We look forward to rolling it out to all of you for feedback later.
Attempting to view microSD card Playback when viewing an Event from a Wyze notification results in the, “No microSD card installed in camera” error
We are beta testing Wyze Cam v2 firmware that addresses this but we plan to release another candidate in the upcoming weeks with further improvements.
Thank you for joining us for this week’s Fix-It Friday follow-up. We’ll be asking for new bug submissions this Friday so keep an eye out for the posts!