Today I (again) got that pop-up to update FW, so I went to account menu to update all of them. 9 of the cameras needed update (I think I have 14 total). So I click “update all”.
After waiting couple minutes, 6 of them updated, 3 of them failed. I click again “update all” to try again on those 3.
This time 2 of them updated, one failed. Didn’t pay too much attention, I had to leave to take my bunny to vet who’s the main subject for the cameras anyway.
Now back home, I checked that one last that failed again. App said it was offline, and the LED light was solid yellow. I tried all known items:
-remove power cable
-press reset button 10-20 seconds
-insert new FW on SD card, press reset 3-6 seconds while apply power
Nothing I do seems to do anything, the yellow led just stays solid.
I just chatted with the csr, and they basically said to try all those things I already tried, and then asked for purchase date. It was already out of warranty, so they won’t replace.
I understand electronic devices die for various reasons, especially when you have lot of them, you have higher likelihood of them dying occasionally. One of my earlier cam lost nightvision, so I can only use it at spots where I don’t need to see in the dark. But this time it died due to the FW update, because it was working 5 minute earlier and now it’s unresponsive. It’s been working happily some 2+ years without me needing to touch, so kinda unfortunate it died on the update. Makes me question if I should take any updates in the future either.
Does anyone have any other tricks on their sleeve that I could try to bring the device back to life? I’m couple miles from their office too, I wonder if they want the unit back for FAE to understand why it’s bricked.